IT Field Engineer II

Company Description

Boyd Gaming Corporation has been successful in the gaming jurisdictions in which it operates in the United States and is one of the premier casino entertainment companies in the country. Never content to rest upon its successes, it will continue to evolve and retain a position of leadership in its industry. The company’s past success, current business philosophies, and sound business planning combine to position Boyd Gaming Corporation to maximize value for its shareholders, team members, and communities.

Provide second‑level field engineering support to operational and technical support teams for the Company’s information systems and system users. Monitor, maintain, and support all networked computers, associated operating systems, and service applications (gaming and nongaming). Ensure the stability and integrity of all in‑house computer and server hardware, software, voice, data, video, wired and wireless network services, including LAN services, connectivity, low‑voltage services, and work closely with Senior Field Engineers to deliver exceptional customer service.

• Develop team leadership; provide technical oversight, on‑the‑job training, and mentorship of first‑level Field Engineers with emphasis on career advancement within the Company.
• Provide technical support to first‑level Field Engineers by performing advanced incident troubleshooting and tracking, escalated problem resolution, root‑cause analysis, limited product research, fault isolation development, follow‑up, and documentation, including action reports to department team leaders.
• Perform second‑level maintenance and upgrades on network devices, computer and printer hardware, and software, including the restoration of configurations with assistance from Senior Field Engineers, IT Operations Center engineers, or combined resolution efforts with vendor support engineers or technicians; authorize vendor remote access and confirm proper disconnection when support efforts are completed.
• Respond to computer, network, and data security vulnerability alerts at the property and regional levels for high‑priority outage restoration efforts and report to all Company properties within the assigned region.
• Provide installation, monitoring, maintenance, support, and optimization of basic network and server hardware, software, and communication links within property data centers and communications closets or where IT assets are housed in a training or production environment.
• Analyze and resolve basic network and server hardware and software problems efficiently and accurately.
• Follow all safety and security precautions.
• Terminate and test network cabling systems using Company‑provided tools and test equipment.
• Perform basic network troubleshooting and analysis with assistance from Senior Field Engineers and IT Operations Center engineers.
• Provide setup and teardown services for local, regional, and national performing acts, including load‑in, load‑out, and set construction.
• Operate and troubleshoot computerized lighting systems for stage and industrial areas; create and control lighting for local and regional acts.
• Configure, program, and maintain high‑end sound equipment, including mixing boards, amplifiers, audio processors, wired and wireless mic systems; provide front‑ and back‑of‑house support during performances.
• Install and troubleshoot digital signage systems, including indoor and outdoor displays, video walls, projectors, monument and pylon signs; familiarity with VGA, DVI, HDMI, and multicast preferred.
• Perform moves/adds/changes on traditional, digital, and IP‑based phone and voicemail systems; basic understanding of PRI, ISDN, POTS, and IP‑based communication technology required.
• Provide scheduled on‑call support for emergency after‑hours support issues.
• Perform inventory of Company assets and document stock levels for departmental visibility.
• Monitor and maintain computer and user accounts for necessary and appropriate access to software and network applications in accordance with Company policies.
• Record, monitor, track, and document work using the Company’s tracking system.
• Provide Smart Device activation,…