Application Administrator II

Job Description

CBE Companies, a global provider of contact center services, has an immediate need for an Application Administrator II and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the "Best-of-the-Best" to join our winning team and support both recent and future growth. Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees:

Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

Ongoing training & support!

Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to "doing the right thing"; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients.

We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

We are seeking an Application Administrator II to support and enhance our enterprise applications with a strong emphasis on Workday. In this role, you ll manage configuration, security, integrations, and system performance while partnering closely with HR and Finance process owners. You ll lead troubleshooting, support release updates, and drive improvements across Workday HCM and related modules. Ideal candidates have hands-on Workday administration experience and a passion for optimizing business workflows.

Application Administrator II position is a remote opportunity!

• Serve as the subject matter expert for assigned applications. Stay current with all application upgrades and enhancements. Work with vendors and internal technical teams to resolve issues, install and test upgrades and customizations.

• Responsible for maintenance, administration, and configuration of assigned applications.

• Work with process owners to learn their processes and how they are applied within the supported applications.

• Develop, implement new configurations, customizations and architect solutions based on the needs of the process owners.

• Monitor assigned systems and applications performance to maintain agreed upon performance metrics, including health, usage, and overall compliance. Take proactive steps to improve performance when necessary.

• Troubleshoot assigned applications problems; find resolution and/or recommend customizations to management.

• Responsible for strategic initiatives and roadmap of assigned applications.

• Design systems integrations and process automation, including workflow development and configuration.

• Maintain and monitor roles and security groups for assigned software.

• Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms.

• Working with Security, Infrastructure and Technical Services teams, manages the integrity of security design and systems, ensures proper integration of the environment with other applications and systems including the implementation of backup and recovery processes.

• Create and update technical and functional documentation such as operational procedures, report requirement documents, training materials, etc.

• Participates in a 24/7 on-call rotation to provide Tier 2 applications support.

• Provides technical guidance and training for users of the applications.

• Provide assigned applications support cross-training to other Application Administrator team members.

• Research and recommend new system solutions (software and hardware) in the areas of your applications responsibility and other systems as directed.

• Establish application/infrastructure requirements and plan for scalability.

• Provide requests and assignments…