Technology Manager

Summary

The Technology Manager is a professional information technology services position responsible for overall IT operations at the school and relations with the Central University IT Department. The position supervises the IT department staff and student workers. Responsibilities include desktop and classroom computers and printing device support, including installation, maintenance, and tracking hardware and software components of the organization’s computers and printing devices.

This position maintains the department’s physical space and manages employees to assist in end user support duties. The position supports the school’s network and special needs areas of the library and clinic area, including specific software support. The position also oversees the school’s portal, has input into the website, and needs an understanding of web technology and hosting. This position interfaces with central IT services where needed regarding university-wide applications and services, including support, reports, and security policies.

• Strong working knowledge of computer hardware, software, and their applications in a higher education environment.
• Ability to operate and maintain the Service Desk, which includes answering calls and emails, instructing department employees in best practices, and compiling reference guides for the department.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to communicate technical information in a clear and concise manner to diverse audiences.
• Strong focus on customer service by consistently striving to meet and exceed the needs and the expectations of internal and external stakeholders.
• Ability to delegate and effectively communicate instructions to department employees to answer the needs of the faculty, staff, and students at the Law School.
• Ability to effectively prioritize tasks, needs, and objectives.
• Ability to exhibit and model professionalism, leadership, and patience in the workplace, both in the IT department and within the Law School.
• Comprehensive knowledge of Microsoft Office 365, Mac and PC operating systems, and local area network operations
• Excellent analytical skills and time management skills to effectively compartmentalize all support tasks and essential functions.

• Bachelor’s Degree and three years of IT management experience
• High School Diploma and nine years of IT management experience

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