VMS & Physical Access Control Specialist

VMS & Physical Access Control Specialist

Job Category
:
Information Technology

Requisition Number
: VMSPH
001447

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• Posted :
  January 14, 2026
• Full-Time

Showing 1 location

MAJOR ACCOUNTABILITIES include the following . Other duties may be assigned.

• Administer and support for IP-based PAC S , such as Access Control, CCTV, and VMS platforms , ensuring seamless operation and integration with enterprise applications .
• Configure and maintain role-based access permissions , including system-level access requests.
• Support enterprise applications and ERP systems integration in alignment with best practices, ensuring cross-coverage and continuity across the broader application support environment .
• Provide technical support for IT staff to ensure continuity and backup coverage in system administration and integration tasks.
• Manage system backups, coordinate software releases and upgrades, and work directly with vendors to ensure timely and secure implementation.

• Provide application support for PAC and VMS end-users, including credentialing and video access requests within established service timelines .
• Troubleshoot and resolve system issues impacting access control systems , escalating to the appropriate IT staff as needed.
• Document actions taken to ensure issues are tracked through to closure , resolution and follow-through.
• Communicate proactively with users on system upgrades or changes that impact front-end functionality, ensuring awareness and minimal disruption.

• Collaborate with IT and Application Support, and Network Security teams to maintain system integrity, troubleshoot issues, and implement upgrades , ensuring continuity across critical applications .
• Coordinate with Security and People Services on physical badge issuance processes.

• Direct e xperience with access control (badge) provisioning and electronic key systems required.
• Intermediate working knowledge of physical security software and IP-based camera systems.
• Direct e xperience in Network Operations Center (NOC) environments or enterprise-level troubleshooting required.
• Direct e xperience with VMS platforms ( Genetec, Avigilon, or Mileston es, or related) required.
• Strong technical troubleshooting skills with IP cameras, servers, databases, and network-connected devices.
• Vendor-specific certifications (e.g., Genetec Certified, Lenel Certified Professional), PSP (Physical Security Professional) or equivalent credential is a plus.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skill

• Must have an advanced working knowledge in Microsoft Word, PowerPoint, and Excel. Experience in Visio a plus.

Other

Skills and Abilities

:

• Establish and maintain effective working relationships with diverse groups of people in high-pressure situations with a goal of having the client become or continue as a repeat customer.
• Excellent written, verbal communication and customer service skills, with ability to present information clearly to technical and non-technical audiences.
• Prioritize and plan work activities, use time efficiently, and perform under minimal supervision.
• Flexibility to work extended/irregular hours as necessary including nights, weekends and/or holidays.
• Strong troubleshooting and problem-solving skills; ability to gather, analyze, and resolve issues independently.
• Ability to manage multiple priorities in a fast-paced, event-driven environment, remaining comfortable under high stress and short SLA deadlines while maintaining attention to detail and follow-through.
• Demonstrated ability to learn new applications and serve as a backup administrator across systems.

Bachelors or better in Information Technology or related field.

Must have an advanced working knowledge in Microsoft Word, PowerPoint, and Excel.

Bachelor's degree from four-year college or university in Information Systems, Computer Science, or related field; and four to six years related experience and/or training in supporting business applications preferred; or equivalent combination of education and experience.

Demonstrated ability to understand data definitions and mapping rules used to develop reports. Crystal and JET reporting experience a plus.

Working knowledge of Access Control Systems and VMS preferred. Interactions with APIs is a plus.

Equal Opportunity Employer
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