It Client Support Analyst

LSU Health New Orleans is seeking to fill a Client Support position with an eager, motivated individual who provides great IT service as a top priority. This position reports to the IT Project Coordinator and is a member of the School of Medicine Client Support Team. This team provides software and hardware support for all Basic Sciences and Clinical Sciences departments, Centers of Excellence, and Administrative Sections of LSU Health New Orleans School of Medicine.

This technical position is a member of the School of Medicine’s Information Technology staff and will provide end‑user support for LSU Health New Orleans School of Medicine Departments, to include: software installs and maintenance; workstation and laptop support and troubleshooting; local area network (LAN), wireless, and VoIP phone troubleshooting; AV and videoconferencing support; support of research hardware and software including integration with lab equipment;

research of specs and ordering of new computers; processing old equipment for surplus; printer/copier support; and other IT‑related projects as assigned by the IT supervisor. The incumbent will work in coordination with the Department of Information Technology to adhere to IT policies, standards, and procedures. This position takes direction from a higher‑level analyst or the IT Project Coordinator.

• Required
  
  Education:
  
  Bachelor's degree (Bachelor of Science) from an accredited four‑year college or university.
• Discipline(s):
  Bachelor of Science degree from an accredited four‑year college or university.
• Relevant full‑time professional experience supporting end‑user needs including hardware, software, inventory, and ticket management.
• Indicates if any combination of specific experience, training and education may be substituted for the required education or experience.

• Preferred Education:
  
  Discipline(s) Computer Science, Computer Information Systems, or Information technology‑related curriculum.
• Preferred Certifications/Licenses: IT 1 – Six months or more, IT 2 – 3 to 4 years, IT 3 – 5 to 8 years of desktop support, system administration, and related experience in a large corporation.

• Posting Number: U01646P
• Number of Vacancies: 1
• Open Until Filled:
  Yes

• Comprehensive benefits are available to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement plans; generous annual and sick leave; 14 paid holidays per year; and an employee health primary care clinic. See following link for more details on our benefits offerings: LSUHSC , New Orleans – Benefits.
• Other employee benefits include a full-service credit union, wellness benefits featuring complimentary fitness center membership for employees and their spouses, employee assistance program, campus assistance program, and pet insurance option. More information about these benefits can be found on this webpage:
  Additional Benefits.

LSU Health New Orleans seeks candidates who will contribute to a climate where students, faculty, and staff of all identities and backgrounds have equitable access and success opportunities. As an equal opportunity employer, we welcome all to apply without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

LSU Health New Orleans is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (
HRMADA ).

Required fields are indicated with an asterisk (*).

• * Do you possess at least a Bachelor of Science degree from an accredited four‑year college or university by the start date?
  • Yes
  • No