NSIPS PersMod Tier 2 Helpdesk Analyst | Secret Clearance
Listed on 2026-01-14
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Analyst
Responsibilities
Location: USA TN Millington, USA LA New Orleans
Full Part/Time: Full time
Job Req: RQ212717
Type of Requisition: Regular
Clearance Level Must Currently Possess: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other
Required:
None
Job Family: Technical Support Services
Job QualificationsSkills: Customer Service, Problem Resolution, Software Knowledge, Software Support, Technical Support
Certifications: None
Experience: 1+ years of related experience
US Citizenship
Required:
Yes
Join GDIT and be a part of the team that solves the Navy's Personnel Modernization (Pers Mod) program. The program seeks a Tier 2 Helpdesk Analyst to support Navy personnel systems in Millington, TN or New Orleans, LA.
The Pers Mod program delivers sailor self‑service and automation for high-volume routine transactions, enabling legacy system consolidation and interoperable capabilities across Navy systems. The Helpdesk Analyst will manage customer requests and provide solutions to system issues.
The Analyst will provide:- Software support for Navy Standard Integrated Personnel System (NSIPS).
- Customer assistance and problem resolution across diverse business areas.
- Solutions to product or service‑related questions.
- Responses to non‑routine customer calls, email, and web inquiries, serving as a single point of contact for problem resolution.
- HS Diploma
- 2+ years providing technical assistance and solutions in a technical call center or similar helpdesk position
- Navy personnel systems experience desired; NSIPS software expertise highly desired
- Secret clearance required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting‑edge technology to learn from
- Paid vacation and holidays
The likely hourly rate for this position is between $25.50 – $34.50. Salary will be based on experience, location, and contractual requirements.
Scheduled Weekly
Hours:
40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA TN Millington
Additional Work Locations: USA LA New Orleans
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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