Associate III, IT Support, Lake Charles Refinery

Associate III, IT Support, Lake Charles Refinery

Phillips 66 & YOU - Together we can fuel the future

Join a dynamic IT team where every day brings new challenges and opportunities to learn. You’ll be the go‑to expert for troubleshooting and supporting business users, ensuring reliable IT service delivery across a fast‑paced environment. You’ll collaborate with technical partners, participate in knowledge‑sharing, and help optimize IT systems—all while growing your technical and professional skills.

This role is based at the Lake Charles Refinery and supports the Refinery, Midstream and Lubricants facilities within the region.

• Provide reliable and efficient end‑user support for personal computing environments and critical business applications
• Troubleshoot and resolve hardware, software, and system performance issues
• Build and maintain relationships with technical partners and internal clients
• Coordinate resources and suppliers to complete projects and work requests
• Collaborate with central infrastructure teams on hardware refresh activities
• Identify process improvements and propagate best practices
• Track, maintain, and document IT hardware and supported systems
• Operate basic equipment and machines, following strict, detailed instructions
• Participate in after‑hours (call‑out) schedules to support critical systems and infrastructure

• High School or GED equivalent
• 1 year experience in Information Technology or related discipline and experience troubleshooting Microsoft Windows Operating Systems
• Intermediate computer skills, including Microsoft Office Suite and hardware installation
• Strong analytical and problem‑solving skills
• Effective verbal and written communication skills for direct customer interaction
• Ability to work well with business, and local and remote IT resources
• Willingness to provide day‑to‑day and after‑hours support (24x7) as needed
• Ability to safely operate a motor vehicle and comply with safety requirements
• Legally authorized to work in the posting country
• Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at https://(Use the "Apply for this Job" box below)./for‑industry/twic
• Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary

• Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
• Able to lift an individual item weighing up to 30 lbs
• Able to push/pull equipment on a cart of up to 100 lbs
• Able to climb 4 or more flights of stairs to access field hardware
• Must be clean shaven to comply with the refinery safety facial hair policy

• Bachelor’s degree in MIS, Computer Science, or equivalent (preferred)
• CompTIA A+ certification (highly desired);
  CompTIA Security+ certification (nice to have)
• Experience supporting refining or midstream IT assets
• Strong leadership skills and ability to influence individuals and groups
• Active learner with good business knowledge and initiative
  
  Ability to manage and perform multiple tasks concurrently
• Demonstrated accountability—operates with a clear sense of responsibility and delivers on commitments
• Plans and aligns work to meet organizational goals, prioritizing tasks and resources effectively
• Adopts innovations in digital and technology applications, learns new technologies quickly

$ 71,100 - $ 86,900 base salary annually

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well‑being programs and incentives, including Employee Assistance Plan, well‑being reimbursement, and backup family care services

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