IT Specialist I​/II Entergy Corporation : Mississippi Category: Information Technology; IT

POSITION PURPOSE

This role provides support for corporate Transmission and Distribution applications. The primary responsibility is application development, maintenance and support of Entergy’s Power Delivery Applications. These applications are a mix of Third Party applications and In House developed applications. Custom applications support many business functions for the Power Delivery organization that support day to day operations and span many functions. Third Party applications include GIS Applications (GE’s Small world, ESRI, EPOCH and others).

This role will be filled as an IT Specialist I or II.

• Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on‑call support.
• Provide and maintain Power Delivery systems application availability, ensuring that applications are active and operating as defined in service level agreements.
• Troubleshooting and debugging of custom and vendor applications.
• Support the design, development and testing of real time systems applications and enhancements.
• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.
• Participate in team 24 hour on‑call rotation.
• Learn and understand power delivery operations business needs and objectives; recommend and design applications and implement enhancements that meet customer business needs.
• Additional Duties
  • System patching
  • Data requests
  • Audit response
  • End User support
  • Technical writing

• Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or Experience Equivalent

• IT Specialist I: 0‑2 years of work experience in IT application support
• IT Specialist II: 2+ years of work experience in IT application support
  • Title is dependent on Experience and Skillset

• Experience in software design lifecycle with emphasis on development, support, and troubleshooting.
• Experience and strong skills in interfacing with management and the ability to communicate technical issues to non‑technical senior managers.

• Very good communication skills both written and verbal.
• Proficient in most of following languages: C#, VB, , MSSQL, Oracle, JavaScript, VBScript, ASP.NET, Python.
• C++, API and Rest Services is desired, but not required.
• Analytical thinking and problem‑solving capabilities.
• Ability to support real‑time systems in a fast‑paced environment.
• Ability to support cyber security activities such as, system hardening, patch management, and configuration management.
• Ability to support multiple Windows environments over a large network and troubleshooting Web‑Service's and Windows Service's.
• Knowledge of security controls testing, security audits, and security assessments.
• Ability to troubleshoot Windows and/or Unix Operating Systems and correct issues.
• Ability to perform critical analyzes an issue with other team members and come to the most reasonable and least impactful direction.

• Highly motivated and ability to work with little direct supervision.
• Ability to implement process improvements where needed to streamline process workflow without being requested by business.
• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
• Good written and oral communication skills