VMS & Physical Access Control Specialist

VMS & Physical Access Control Specialist

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The Application Support Specialist (VMS & Physical Access Control) is responsible for the support, and maintenance of the New Orleans Ernest N. Morial Convention Center’s (MCCNO) integrated physical security infrastructure, including Physical Access Control System (PACS), Video Management System (VMS), and related enterprise applications. This role serves as primary point of contact for troubleshooting, system upgrades, vendor coordination, and end-user support.

The Specialist ensures operational continuity, compliance, and user satisfaction through proactive system management, updates, documentation, and training.

include the following. Other duties may be assigned.

• Administer and support for IP-based PACS, such as Access Control, CCTV, and VMS platforms, ensuring seamless operation and integration with enterprise applications.
• Configure and maintain role-based access permissions, including system-level access requests.
• Support enterprise applications and ERP systems integrations in alignment with best practices, ensuring cross-coverage and continuity across the broader application support environment.
• Provide technical support for IT staff to ensure continuity and backup coverage in system administration and integration tasks.
• Manage system backups, coordinate software releases and upgrades, and work directly with vendors to ensure timely and secure implementation.

• Provide application support for PAC and VMS end-users, including credentialing and video access requests within established service timelines.
• Troubleshoot and resolve system issues impacting access control systems, escalating to the appropriate IT staff as needed.
• Document actions taken to ensure issues are tracked through to closure, resolution and follow-through.
• Communicate proactively with users on system upgrades or changes that impact front-end functionality, ensuring awareness and minimal disruption.

• Collaborate with IT and Application Support, and Network Security teams to maintain system integrity, troubleshoot issues, and implement upgrades, ensuring continuity across critical applications.
• Coordinate with Security and People Services on physical badge issuance processes.

• Direct experience with access control (badge) provisioning and electronic key systems required.
• Intermediate working knowledge of physical security software and IP-based camera systems.
• Direct experience in Network Operations Center (NOC) environments or enterprise-level troubleshooting required.
• Direct experience with VMS platforms (Genetec, Avigilon, or Milestones, or related) required.
• Strong technical troubleshooting skills with IP cameras, servers, databases, and network-connected devices.
• Vendor-specific certifications (e.g., Genetec Certified, Lenel Certified Professional), PSP (Physical Security Professional) or equivalent credential is a plus.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from management.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Must have an advanced working knowledge in Microsoft Word, PowerPoint, and Excel. Experience in Visio a plus.

• Establish and maintain effective working relationships with diverse groups of people in high-pressure situations with a goal of having the client become or continue as a repeat customer.
• Excellent written, verbal communication and customer service skills, with ability to present information clearly to technical and non-technical…