Applications Manager III

Overview

The Enterprise Systems Administrator III focuses on customer service, and supports the applications and user community of Tulane University. The Enterprise System Administrator has deep knowledge of our current systems and how to administrate those systems in the development, test, and production environments. This person is a senior Operations team member. Duties include interacting with customers, delivery, and operations teams, and determining support requirements for Tulane applications.

The Enterprise System Administrator is responsible for application configuration and management, including software installations, system monitoring, and error resolution.

• Expert customer service and an ability to manage customer relationships.
• Troubleshoot customer issues and serve as a technical expert on service requests.
• Able to assume a senior role in the implementation of new application features.
• Leads vendor initiatives.
• Manages the installation and patch life cycle.
• Takes a leading role in the management of assigned applications and Provides tier three support.
• Ability to read, summarize and communicate out release notes.
• Manages the roll out of new application functionality.
• Create and maintain system architecture and process flow diagrams.
• Create and manage system customizations.
• Determine proper application of user roles and responsibilities.
• Leads coordination with technical teams.
• Leads Release Management and coordination.
• Familiar with operating systems and system administration.
• Comfortable using FTP, firewalls, checking file permissions.
• Ability to organize and track work and time in an Agile format.
• Ability to analyze logs on the server and within the application.

AND

• Bachelor’s Degree in applicable discipline
• Bootcamp Certified
• Minimum 5 or more years of experience in customer support and application management with a strong focus in operational processes.

OR

• Minimum 5 or more years of experience in enterprise application support, support for agile application processes, and business unit support.

• Ability to write SQL queries.
• Experience with Agile project management practices.

This position is classified as "exempt, salaried" and is assigned to pay grade 27

PREM. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay . See our Candidate Resources to learn more about our hiring process and what to expect.

This position will close on the date it is filled

Please Note:

Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.

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Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

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