Support Engineer - US Government

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

Palantir’s impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software, and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues.

You are an analytical thinker and enjoy troubleshooting issues and finding creative technical solutions. You will make data-driven decisions ensuring that we build systems that resolve and proactively address common issues before they impact end users. You automate yourself out of mundane tasks to focus on making a larger impact. You have strong customer service skills and a customer-driven mindset.

• Onboard new users and provide end user support.
• Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.).
• Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation.
• Work with and manage Windows Active Directory, DNS, DHCP, and PKI.
• Ensure compliance of current Information Assurance (IA) policies.
• Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues.
• Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes.

• Hands-on experience with Windows user support. Additional Linux experience is a plus.
• Coding/scripting proficiency in at least one language, and a dedication to automating solutions.
• Ability to approach problems with creativity and flexibility, while working against deadlines.

• Active US DoD Secret or higher Security Clearance.
• Able to lift 30 pounds and be on your feet for up to 8 hours per day.
• Meet DoD 8570 IAT Level I requirements.

The estimated salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus;

the value of any benefits offered; and the potential future value of any long-term incentives.

• Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
• Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
• Commuter benefits
• Take what you need paid time off, not accrual based
• 2 weeks paid time off built into the end of each year (subject to team and business needs)
• 10 paid holidays throughout the calendar year
• Supportive leave of absence program including time off for military service and medical events
• Paid leave for new parents and subsidized back-up care for all parents
• Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
• Stipend to help with expenses that come with a new child
• Employees can enroll in Palantir’s 401k plan

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success moting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community.…