People Operations Coordinator

Location: New Orleans

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world's leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you'll do

The People Operations Coordinator reports to the VP of People + People Operations and supports the day-to-day work of our People Operations (POps) team. This role is ideal for someone early in their People Ops career who is excited to learn, contribute, and grow in a fast-moving, tech-enabled environment.

In this role, you'll gain hands-on experience across core People Ops functions including onboarding, HRIS administration, recruiting coordination, and total rewards support. You will also help coordinate employee engagement activities and serve as a first point of contact for employee questions, with guidance and support from experienced team members.
Your Impact
Recruitment & Onboarding Administration

• Recruitment support for global workforce - support full-time and contractor hiring by assisting with job postings, interview scheduling, candidate communications, offer letters, background checks, and onboarding handoff, helping create a positive and compliant hiring experience
• Administer onboarding processes by facilitating the smooth integration of new hires by preparing new hire paperwork, processing Form I-9s, and ensuring all compliance requirements are met

Employee Lifecycle & HRIS Support

• Maintain accurate employee data in the HRIS (job changes, personal updates, documentation)
• Process employee lifecycle events (hires, transfers, leaves, terminations)
• Support data audits and routine system checks to ensure accuracy and compliance
• Assist with employee records management and file organization

People Programs & Engagement Support

• Provide logistical and administrative support for company-wide people programs, including performance reviews, engagement surveys, training, and professional development
• Help coordinate employee engagement initiatives such as recognition programs, wellness activities, internal events, team communications, and DEI initiatives

People Systems & Help Desk Support

• Serve as the first point of contact for People Ops help desk tickets
• Route, track, and escalate employee inquiries as needed
• Support basic administration of People systems (HRIS, ATS, performance tools)
• Assist with system documentation, workflows, and permissions support

Benefits & Compliance Administration

• Support compliance and audit processes - assist with maintaining organized HR documentation and support audits by gathering records and helping ensure alignment with internal policies and external requirements
• Support benefits administration tasks (enrollments, life events, employee changes)
• Assist with open enrollment processes and benefits audits
• Help maintain organized compliance documentation and records
• Route benefits and compliance-related questions to appropriate SMEs

People Data, Reporting & Process Support

• Support scaling People Ops processes through documentation, audits, and tool optimization - learn and contribute to efforts that improve and scale People Ops processes, tools, and documentation as the company grows

What you bring to the table

• 1-2 years of experience in a People Operations, HR, or People Coordinator role (or equivalent experience), with demonstrated hands-on exposure to core HR processes such as onboarding, employee lifecycle administration, and employee support in a tech-enabled environment
• Excellent organizational skills and attention to detail
• Clear and professional written and verbal communication skills
• Comfort learning and…