Senior Employee Relations Specialist

3 days ago – Be among the first 25 applicants.

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

• Conduct thorough, effective, and impartial investigations in response to complex and sensitive employee related issues, complaints, and grievances, such as harassment, discrimination, retaliation, hostile work environment, and other violations of rules, regulations, policies, and procedures.
• Ensure consistent interpretation and application of Acrisure policies and practices in investigations and related matters.
• Serve as the primary point of contact for assigned investigations and collaborate/coordinate with necessary stakeholders (including Legal where needed) throughout the process and communicate regularly regarding pending investigations.
• Utilize effective interviewing and documentation strategies & techniques.
• Expert ability to synthesize multiple data points, identify patterns, corroborate facts, and prepare concise written reports and summaries of findings detailing the factual outcome of the investigation and make well supported recommendations on specific actions, countermeasures, operational improvements, and risk mitigation.
• Advise concerned parties of report findings appropriately, and track completion of agreed upon actions to a thorough completion of each case.
• Provide guidance and assist with the development and delivery of appropriate performance feedback and/or action plans including corrective/disciplinary documents and actions.
• Liaise with relevant legal, HR, business, and other stakeholders to develop and convey all HR related concerns resulting from investigations & provide guidance in addressing employee relations issues, ensuring compliance with company policies and applicable laws and regulations.
• Maintain a repository of accurate case relevant material in alignment with the Acrisure Confidentiality and Data Retention Policies and applicable legislative requirements, utilizing designated case management tools/processes effectively.
• Provide guidance and support to HR Business Partners, managers, more junior Employee Relations Specialist(s), and others as needed.
• Maintain advanced knowledge of applicable employment laws, regulations, and industry best practices related to employee relations, making recommendations for policy updates or changes as necessary.
• May collaborate with cross-functional teams, including Legal, HR, and other stakeholders as needed to develop and implement effective employee relations educational material, strategies, policies, and/or procedures.
• May provide other policy, compliance and regulatory functions as assigned.

• Strong conflict resolution and mediation skills, with the ability to remain impartial and objective.
• Experience preparing effective written reports with summaries of findings and appropriate recommendations.
• Strong analytical skills with the ability to effectively collect and synthesize data and information from disparate sources to make investigative findings and recommendations for remediation of issues.
• Exceptional problem-solving skills with proven interpretive, evaluative, and constructive thinking abilities, along with strong logical and deductive reasoning abilities.
• Excellent interpersonal and communication skills (both written and verbal), with the ability to present salient facts, guidance, & recommendations, and communicate effectively at all levels of the company.
• Strong time management and organizational skills, with the ability to prioritize and manage high volume workload and competing multiple tasks simultaneously.
• Experience in developing and/or delivering training material and/or programs related to employee relations and compliance.
• Proven ability to think strategically and effectively work across a complex, matrixed organization.
• Ability to handle sensitive and confidential information with integrity and…