Front Office Supervisor

Location: New Orleans

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Full-Time Front Office Supervisor to join the team!

The Front Office Supervisor provides leadership and support to the Front Desk team to ensure efficient operations and exceptional guest service during assigned shifts. This role oversees daily front desk activities, assists with guest needs, and ensures compliance with brand standards and hotel policies.

What will I be doing?

• Supervise and support Front Desk team members to ensure smooth daily operations.

• Provide clear direction, coaching, and performance feedback to Guest Service Agents.

• Deliver exceptional guest service by greeting guests, assisting with check-in/check-out, and resolving concerns promptly.

• Handle guest issues, emergencies, and operational challenges using sound judgment and professionalism.

• Support onboarding and training of new team members and reinforce service standards.

• Maintain communication with departments such as Housekeeping, Reservations, and Sales to ensure a seamless guest experience.

• Monitor room assignments, reservations, and guest profiles to meet preferences and maximize guest satisfaction.

• Promote loyalty programs and hotel services while ensuring brand standards are consistently met.

• Conduct shift briefings, manage handovers, and maintain accurate records and reports.

• Ensure front desk systems, equipment, and work areas are organized and functioning properly.

• Follow all hotel policies related to safety, cash handling, and financial procedures.

• Perform other duties as assigned to support hotel operations.

Team Member Benefits

When you join our team, you'll enjoy a comprehensive benefits package, including:

• Medical & Vision Insurance - Blue Cross Blue Shield of Louisiana*
• Dental & Voluntary Insurance - Sun Life*
• Flexible Spending Account (FSA) - Through WEX
• 401(k) Retirement Plan - Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) - Com Psych
• Free Team Member Meals
• Discounted Parking
• Property Discounts - Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program

* Medical/Dental coverage begins on the first of the month following 60 days of employment

** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!