Asst. Front Office Manager

Overview

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

US-LA-New Orleans

The Riverfront Hotel

Requisition :

Category:
Front Office Operations

Compensation Type:
Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Located just steps away from top Big Easy attractions in the Arts District and French Quarter, this luxury hotel reflects the charm and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything.

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

• Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIPs, etc.
• Assist daily in the guest reception.
• Responds daily to all social media feedback, follow up with guest as well as internally.
• Communicates effectively and genuinely with guests, team members and other departments.
• Assists and often leads guest service training initiatives within the front office department.
• Maintains a friendly and caring demeanor at all times in a fast paced environment.
• Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
• Demonstrates teamwork by cooperating and assisting colleagues as needed.
• Provides all Front Desk Assistant duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals.
• Maintains and updates all guest profiles.
• Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, and works closely with IRD and PH to communicate all F&B requests.
• Works with all new hires for Front Desk training.
• Interviews, hires and trains guest services agents.
• Becomes informed of events/functions in the hotel during shifts.
• Maintains a house bank and keeps an accurate report of daily receipts and deposits.
• Is able to work with and understand basic financial data and information.
• Is able to find guest-centric solutions.
• Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
• Is able to take or assist with reservations.
• Is able to assist at PBX.
• Resolves guest complaints to the satisfaction of the customer by being guest-centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
• Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
• Responds quickly to all guest requests in a…