Banquet Houseperson

Division Intercontinental New Orleans

The Banquet Houseperson will coordinate the setup of meetings, meal functions, and audio-visual equipment in accordance with hotel and company policies, while promptly and courteously addressing all customer requests.

• Complete all assigned tasks and adhere to instructions provided by the supervisor or shift leader, ensuring high-quality execution.
• Ensure all necessary items, including water, amenities, audio-visual equipment, and breaks, are set up in the meeting room at least 15 minutes prior to the start time.
• Address customer requests for additional equipment and supplies, clearly communicating any associated charges to the guest and informing the supervisor to ensure proper billing.
• Exhibit strong customer relations skills, proactively greeting guests in a friendly and professional manner to enhance their experience.
• Set up and clean meeting and meal function rooms in accordance with company and hotel standards, ensuring a polished and professional environment.
• Maintain meeting rooms during breaks, replenishing supplies such as water glasses, ashtrays, and candy jars, changing linens as needed, and ensuring cleanliness by removing garbage.
• Assist with meal service and event breakdowns, ensuring smooth transitions, and help secure banquet guest signatures for accurate billing.
• Adhere to energy conservation guidelines and follow all safety procedures to ensure a sustainable and secure work environment.

• HS Diploma or equivalent

Successful completion of a background check is required prior to employment.

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.

HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.