Reservations Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Riverfront luxury in one of America’s most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort‑style pool, and plan your own private event at our 34th‑floor observation deck boasting NOLA’s best views.

Four Seasons Hotel and Private Residences New Orleans is seeking a Reservations Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

The Reservations Agent is responsible for selling the resort and providing information to prospective guests, capturing sales from incoming calls, and coordinating details of each reservation to ensure the guest’s satisfaction. The Reservations Agent should be an experienced customer service professional with excellent phone skills, ability to multitask, and a passion for service and hospitality. In addition, they must be a willing team player, comfortable with computer systems, and communicating over the telephone.

Candidates must be willing to work a flexible schedule, including evenings, weekends, and holidays, and may be required to travel occasionally.

• Knowledge of Opera preferred
• Reservations or Front Desk experience, preferred
• One to two years’ experience working in hotels or customer service preferred
• Strong communication skills
• Work authorization in the United States

• Discovery nights at Four Seasons Worldwide
• Holiday and PTO pay
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary dry cleaning of employee uniforms
• Discounted parking
• Medical, dental, and vision insurance
• 401(k) participation with a company matching program

This full‑time position requires a flexible schedule, including mornings, evenings, weekends, and holidays.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, view the poster at (Use the "Apply for this Job" box below)./