Housekeeping Attendant

Overview

Retail

Description

Job Summary:

Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms interior public spaces storage areas laundry rooms exterior spaces etc. These services include but are not limited to vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris, trash, transporting clean and dirty linen, towels, etc.

Uses hand and powered cleaning equipment in connection with performing duties.

• Cleans guest rooms and other assigned areas.
• Operates cleaning equipment (e.g., vacuum cleaner, carpet cleaner, waxer and polisher).
• Empties wastebaskets, dusts, waxes and polishes room furniture.
• Washes walls, partitions, air vents, disinfects and deodorizes toilet bowls and lavatories.
• Washes and replaces window treatments and cleans ceiling fixtures.
• Changes light bulbs and room partitions using ladders and scaffolds.
• Moves furniture to clean under and behind; uses step stool to clean windows and window treatments, cabinet tops, mirrors and picture frames.
• Cleans bathroom areas including tub, tile, walls, commode, floors and vanity.
• Cleans kitchen areas including stoves, ovens, microwave, refrigerator, cabinets and floor; washes and disinfects dishes, utensils and cookware.
• Cleans iron and ironing board and replaces cover as necessary.
• Ensures luggage racks are clean and compatible number of hangers are available in closets; ensures TVs are clean and programmed to proper channel and volume; alarms clocks are programmed; in-room phones are clean and in working condition.
• Places proper number of amenities in room including consumables and non-consumables.
• Removes and replaces bed linen, inspects mattresses and pull-out sofas; moves/repositions beds upon guest checkout or at a guest's request.
• Greets and welcomes guests, maintaining outstanding guest relations; ensures privacy and security of guests are maintained at all times.
• Cleans vacuums and mops corridors, stairways, guest laundry, patios and balconies; shampoos rugs/carpets and polishes rails of stairways; performs scheduled carpet cleaning with heavy industrial equipment.
• Performs deep cleaning as required by program standards (e.g., on a scheduled basis and upon check-out of guests in pet-friendly rooms or rooms with ADA service animals); tasks include defrosting refrigerators, cleaning windows, carpet cleaning/shampooing, spot treatment and wall cleaning.
• Maintains cleanliness and order of storage rooms.
• Communicates status of cleaned rooms and spaces to supervisor through daily assignments or property management system in the housekeeping department.
• Accomplishes minor repairs and maintenance of equipment; reports major repair or replacement needs to supervisor.
• Cleans and inspects exterior spaces such as parking lots and outside passageways.
• May be required to load/unload trucks or vans; assists with receipt of supplies, assembly/separation/storage and delivery of merchandise; may move heavy items using hand truck.
• Uses common hand tools (e.g., hammers, pliers, box cutters, crowbar, shears) for cutting bands.
• Responsible for pass keys and other keys as assigned; returns all keys at end of shift.
• Reports any unusual circumstances to supervisor (e.g., no luggage in stay-over room, room status vacancies, extra guests, unauthorized pets).
• Reports lost and found items to housekeeping supervisor immediately with room number or area found.
• May be responsible for setup and breakdown/cleanup of the complimentary self-service breakfast bar; assists with preparing, heating, displaying and replenishing breakfast items; ensures area is returned to original state and free of leftover food by end of breakfast hour.
• Completes all required safety and security training; maintains a clean and safe environment.
• Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items.
• Follows NHG protocols during daily service activity.
• Performs laundry operations at the facility.
• May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties.
• May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements.
• Performs other related duties as assigned.

• No experience required.
• High School graduate or equivalent preferred.
• Physical requirements:
  
  moderate physical effort; moving furniture and using hand or lightweight powered cleaning equipment.

The Housekeeping Attendant is responsible for cleaning guest rooms and public areas, operating cleaning equipment, and ensuring the overall cleanliness and order of the property. They also greet guests, maintain guest privacy, and report any unusual circumstances to the supervisor.