Pool Attendant

Overview

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Pool Attendant is responsible for cleaning and maintaining the pool area.

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

• Removes leaves and other debris from surface of water.
• Cleans inside of pool (vacuuming, scrubbing and upkeep of sides of pool).
• Ensure all pool furniture is neatly arranged and cleaned.
• Bring all necessary towels out to the pool area and place them neatly on the towel table with ends facing the bar and colors coordinated.
• Towels are to be placed neatly on the towel table.
• Check all trash bins and empty towel bins.
• Wash inside and outside of trash cans.
• Open all umbrellas, clean tabletops, and wipe off all chairs.
• Clean windows on pool area as needed; clean and check pool bathrooms regularly.
• Clean pillars around pool area, daily.
• Deliver passionate & engaging service to our guests.
• Engage with guests, recognize individual guests, and anticipate their unique needs to exceed expectations.
• Build solid relationships with colleagues; treat colleagues with respect and dignity.
• Uphold integrity and ethical behavior; demonstrate respect for people and keep commitments; uphold organizational values.
• Other duties may be assigned; may work in other areas of the hotel to assist operations.
• GUEST model:
  • Greet or welcome everyone warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support competency.

• Track record of delivering exceptional guest or client experience.
• Basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette.
• Ability to comfortably interact with guests, work alone or with others.
• Maintain Sonesta uniform and grooming standards.
• Ability to work in a diverse environment with regard to guests, members of the Housekeeping team, and hotel employees.
• PC-based computer platforms (Smartphone technology – HotSOS – to report maintenance discrepancies).

Education and/or

Experience:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl.

The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.