Pool Attendant

Job Description - Full-Time Pool Attendant (HOT0C99K)

Seasonal Pool Attendant position at the iconic Waldorf Astoria property in New Orleans.

HOT0C99K

The Roosevelt Hotel 130 Roosevelt Way New Orleans 70112

• Provide a high level of guest service by engaging with guests in a warm, friendly, and professional manner, anticipating needs and responding promptly to requests.
• Monitor pool area conditions, including water cleanliness, temperature, and overall safety, ensuring compliance with health and safety standards.
• Maintain constant vigilance to ensure the safety and well-being of all guests using the pool facilities.
• Respond calmly and effectively to guest concerns, incidents, or changing operational needs, communicating clearly with both guests and team members.
• Ensure pool furniture, towels, and amenities are clean, organized, and replenished as needed.
• Open and close the pool area according to established procedures, ensuring the space is guest‑ready at all times.
• Maintain cleanliness of the pool deck, surrounding areas, and storage spaces throughout the shift.
• Assist guests with general pool‑related inquiries and provide guidance on pool rules and safety expectations.
• Report any malfunctioning equipment, safety concerns, or maintenance issues promptly and follow through as needed.
• Ensure all job duties are performed using proper safety techniques to maintain a safe environment for both guests and team members.
• Support other departments when appropriate and assist with additional duties as assigned by management.
• Perform other reasonable tasks and special projects as directed by management.

We look for candidates who demonstrate the following values and attributes:

• Hospitality – Passion for delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Proven ability to lead in our industry and community.
• Teamwork – Collaborate effectively in everything we do.
• Ownership – Take responsibility for actions and decisions.
• Urgency – Operate with a sense of urgency and discipline.
• Quality, Productivity, Customer Focus – Focus on delivering high-quality, productive, and customer-focused service.

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
• Dental & Voluntary Insurance – Sun Life*
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) – Com Psych
• Free Team Member Meals
• Discounted Parking
• Property Discounts – Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program

* Medical/Dental coverage begins on the first of the month following 60 days of employment

** 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended-stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.