Front Desk Agent

Overview

Pyramid Global Hospitality values its employees and is dedicated to a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to ongoing training and development to help our people advance their careers.

Our properties number over 230 worldwide.

Old No. 77 Hotel is ideally situated three blocks from the French Quarter. It is a fine boutique hotel with a storied history, a rotating art gallery, signature amenities, and Compère Lapin — one of New Orleans’ top Celebrity Chef restaurants by James Beard Award-winning Chef Nina Compton. This property is your gateway to the cultural epicenter of New Orleans.

We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, this is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensure proper credit is received, note and fulfill special requests, and provide accurate information
• Help resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff professionally, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to the manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

$16.00 – $17.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.