Service Hotel Front Office Supervisor

Full-Service Hotel Front Office Supervisor

Summary
Step into a leadership role where your expertise, professionalism, and commitment to exceptional service set the tone for unforgettable guest experiences. As a Front Office Supervisor at the Hyatt Regency New Orleans, you’ll oversee daily front desk operations, guide a dynamic team, and ensure every guest interaction reflects the warmth and hospitality that define our brand. Located steps from the Superdome and surrounded by the vibrant culture of downtown, our hotel is a hub for major conventions, celebrations, and travelers seeking the best of the city.

Joining our team means becoming part of a community that values service, teamwork, and the spirit of hospitality. If you thrive in a fast-paced environment and enjoy leading others to success, this is your opportunity to shine.

• Supervise front desk operations to ensure smooth check-ins, check-outs, and guest service delivery
• Lead and support team members through coaching, training, and daily guidance
• Resolve guest concerns promptly and professionally, ensuring satisfaction and loyalty
• Monitor room assignments, special requests, and VIP accommodations for accuracy
• Maintain compliance with cash handling, billing, and operational procedures
• Collaborate with housekeeping, engineering, and other departments for seamless guest experiences
• Uphold the polished, guest-focused atmosphere that defines the Hyatt Regency New Orleans

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days - full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Referral Bonuses up to $500.00 - for bringing new members to our team
• Free and Discounted Room Nights at Hyatt Hotels around the world
• Paid Time Off – Holiday pay, new child leave and personal days
• Healthcare FSA - saves you money for medical expenses
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance Program – 24/7 emotional support, legal guidance, personal & financial resources
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Previous hotel experience required
• Supervisory experience in a mid-size full-service hotel preferred
• Strong leadership and communication skills with a focus on team development
• Ability to thrive in a fast-paced, high-volume environment
• A passion for hospitality and creating memorable guest experiences
• Flexible availability as needed, including weekends and holidays