Property Operations Lead Orleans, LA

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.

Location: New Orleans, LA

Time Commitment: Approximately 32‑40 hours

Anticipated

Schedule:

Flexible – including nights, weekends, and holidays.

The Property Operations Lead (Hospitality) role is an on‑site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the New Orleans market, supporting efficient and successful operations for the New Orleans market portfolio. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and addressing any concerns that arise.

You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in‑person unit inspections you are responsible for ensuring that all public spaces are clean, safe, and well‑maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and being ready in time for check‑in.

Daily tasks will include welcoming guests, facilitating guest relocations, planning and strategizing for next‑day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. While the day varies, you will collaborate daily with Kasa teams and partners to drive results, identify, prioritize and execute cost‑effective property improvements aligned with Kasa brand standards.

We’re building a tech‑enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

• Think Like an Owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high‑quality standards through identification of proactive improvements and effective collaboration with external partners.
• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest‑stated and unstated needs.
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

• This role requires regular access to a reliable vehicle to use for work, a valid driver’s license, and a clean driving record with proof of insurance.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences — both professional and personal — that would make you successful in this…