Patient Access Associate

Hy a Great Place To Work. You’re more than your job. Everyone is. And that’s what makes you great at your job—the little extras you bring to work every day. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary.

You’ll see it when you come to work here, in the spirit of our places and the faces of our people. Every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

• Completes the scheduling function, registration, messaging, and/or admissions process.
• Greets patients, guests, and family members. Schedules patients for services with appropriate providers at appropriate locations and desired times when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records. Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, and insurance information; revises systems immediately as errors are recognized.
• Activates scheduled accounts that have been set up for the patient according to the registration policy.
• Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate:
  Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against the current system.
• Ensures patient/guarantor signs all applicable documentation, such as consent and financial assistance application. Scans IDs, insurance cards, orders, authorization information, etc. to the patient’s account once the information is validated for accuracy.
• Performs insurance verification tasks, including running automated eligibility responses at point-of-service to ensure active coverage and completing notification of admission with the insurance company within the established timeframe.
• Completes messages for providers as needed using the In-Basket messaging system and ensures that all information contained in the message is accurate.
• Updates Electronic Medical Records with documentation to communicate any information related to the status of a patient account.
• Performs financial analysis of each case and informs the patient of financial responsibility:
  Identifies patient copayment and reminds the patient of the collection process at the time of visit. When applicable, informs the patient/guarantor of liability due, including prior balances and estimates for scheduled service.
• Attempts to collect payment at the point of service for both copayments and residual payments. Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed.
• Maximizes point-of-service collection, meeting established registration collection goals. Provides excellent customer service to all patients, guests, and family members and internal and external team members/customers:
  Promotes a customer-centered experience by performing all functions warmly and courteously to patients, family members, providers, and all visitors of the organization.
• Answers incoming calls and performs warm transfers to appropriate areas of department/clinic/hospital.
• Provides directions to applicable areas of interest whether over the phone or in person.
• Schedules and reschedules appointments for patients as needed. Balances cash drawer daily and manages cash handling as applicable.
• Follows facility cash drawer policy as applicable.
• Completes and meets all job-related facility specific LCMC requirements.

• Required:
  
  High School Diploma/GED or equivalent OR 2 years of work experience.

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