Financial Counselor- Patient Financial Services- Jefferson Hwy

Overview

We ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

• Assist patients with all billing inquiries across the organization in a face-to-face setting.
• Review all aspects of patient bills and assist with liability collection for upcoming procedures.
• Collect residual and past due balances; review alternate options for benefit coverage for medical and pharmaceutical services.
• Secure authorizations, set up fee arrangements, and backfill for coverage at other locations as needed.
• Ensure the best patient experience through timely and accurate assistance.
• Communicate to patients about schedules, payments, and financial responsibilities; serve as a liaison between patient, providers, and external departments to resolve discrepancies.
• Provide timely and accurate estimates for upcoming procedures and obtain required authorizations.
• Educate patients on available assistance options and the financial impact of alternatives.
• Deliver Best in Class service to every patient inquiry to maintain high levels of patient satisfaction.
• Represent the organization with professionalism to ensure issues are resolved timely and accurately.
• Other related duties as required.

Education

Required - High School diploma or equivalent

Preferred - Bachelor s degree

Work Experience

Required - 1 year of customer service, healthcare, or office experience

Preferred - Previous Healthcare Billing/Collections/Customer Service Experience

Knowledge,

Skills and Abilities

(KSAs)

• Must have computer skills and dexterity for data entry and retrieval of patient information.
• Effective verbal and written communication; ability to present information clearly to varying levels of individuals in the patient care process.
• Proficiency with Windows-style applications (Word, Excel, PowerPoint) and role-specific software.
• Strong interpersonal skills; ability to multi-task; ability to work in a fast-paced, changing environment.
• Ability to remain calm and professional in high-pressure patient financial and medical conversations.
• Ability to work with minimal supervision and make independent decisions.
• Reliable transportation may be required to travel to other facilities.

• Provide prompt and courteous assistance and accurate information to patients regarding accounts or services face-to-face, via email, fax, mail, or phone.
• Serve as a liaison to ensure charges are applied correctly and balances are resolved within the prescribed period.
• Obtain timely authorizations and provide accurate estimates for upcoming procedures.
• Plan, organize, and prioritize work to discuss financial responsibility with patients.
• Educate patients on available assistance options and the financial impact of alternatives.
• Deliver high-quality service to every patient inquiry to maintain satisfaction.
• Represent the organization professionally to resolve patient issues timely and accurately.
• Other related duties as required.

The above statements describe the general nature and level of work; they are not exhaustive. Duties may be added or amended at any time. Remains knowledgeable on current laws, accreditation standards, or regulatory requirements that apply to the assigned area and ensures compliance.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including reporting of any unethical or questionable behaviors; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work; exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently; may involve sitting, with some walking or standing. Routine exposure considerations described below apply as applicable.

Normal routine involves no exposure to blood, body fluid, or tissue, but exposure or potential for exposure may occur. The incumbent may work with patients with known or suspected communicable diseases and may enter isolation rooms; occupational risk for exposure to communicable diseases exists.

There may be occupational risk for exposure to hazardous medications or waste…