Bi-Lingual Universal Banker II Job Iowa Louisiana USA,Finance & Banking

Location: Iowa

Description

Scope: The Bi-Lingual Universal Banker II will effectively assist bank customers with all bank products and services with an emphasis on the Hispanic community.

Accountabilities

The Bi-Lingual Universal Banker II will:

Be knowledgeable on, promote and advise on the bank’s products and services
Communicate tactfully and cordially to encourage satisfaction with our service.
Assist customers to resolve any question or concern with deposit products and their accounts.
Be knowledgeable on CIP procedures and regulations.
Attract and build customer relationships.
Complete all follow-up work including check ordering, debit card ordering and activation and E-product servicing.
Work with credit card customers in all aspects from application to troubleshooting.
Maintain customer confidence and protect bank operations by keeping information confidential.
Complete all customer activity tracking spreadsheets and other forms as requested by management.
Answer inquiries regarding checking and savings accounts and other bank products.
Ensure compliance with all internal controls with established policies and procedures.
Resolve issues and problems with customer’s accounts.
Provide full service on customer and business accounts including account opening, CD’s, IRA’s, HSA’s, etc.
In some instances, act as a teller with accountabilities listed below:

Receive and count working cash, identify customers, validate and cash checks, accept cash and checks for deposit and check all documents for accuracy.
Comply with bank operations and security procedures by participating in all dual-control functions.
Receive and verify all forms of payment and record all transactions accurately.
Balance the vault, ATM and cash drawers.
Sell and buy money from the Federal Reserve. (Branch)
Order supplies.
Possess the ability to life up to 50 lbs.
Participate in community activities as needed and any other activities that may arise.
Perform other duties as requested or assigned.

Requirements

Qualifications

Education: 2-year Associates degree in business related field or commensurate experience in banking
Specific banking industry education a plus

Experience:

1-2 years customer service experience preferred

Special Requirements:

Bi-Lingual

Competencies Critical to Effective Performance are:

1.
Relationship Building-understands that a primary factor in success is establishing and maintaining productive relationships

2.
Initiative-takes action without being prompted

3.
Integrity-thinks and acts ethically and honestly

4.
Team Player-shares resources, responds to other departments, supports the larger organizational agenda

5.
Creativity-generates original ideas, encourages new ways of thinking, explores options, and develops innovative solutions

6.
Active Listening-offers full attention when others speak

7.
Change Agility-adapts to change and modifies his/her behavior when appropriate to achieve organizational results

8.
Results Orientation-maintains appropriate focus on outcomes and accomplishments

9.
Composure-maintains emotional control, even under ambiguous or stressful circumstances

10.
Conflict Management-recognizes that conflict can be a valuable part of the decision-making process

11.
Learning Agility-seeks new knowledge and personal growth continuously

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