Senior Underwriter

Overview

Location: United States

Job Type: Full-Time | Exempt | Remote

Salary Range: $62,000 – $67,000 per year

About VCI - Transformation Begins With Our Purpose

Our clients and partners have honored us with a 97 percent retention rate, because we provide them with more than just a means to process ACH payments.

Job Summary

The Senior Underwriter is responsible for evaluating and underwriting risk for ACH payment services by conducting detailed reviews of financial stability, creditworthiness, and overall exposure. This role makes informed, confident credit decisions and recommendations, ensuring the safe and efficient onboarding and monitoring of ACH clients. The ideal candidate brings deep experience in ACH payments, strong analytical judgment, and the ability to assess complex risk profiles while upholding compliance and organizational standards.

• Manage inbound and outbound calls to support underwriting and merchant servicing needs.
• Maintain and prioritize the underwriting inbox using the ticketing system, ensuring timely follow-up and resolution.
• Conduct comprehensive KYC/KYB reviews, including identity verification, financial statement analysis, tax return review, and assessment of merchant processing history to evaluate risk and creditworthiness.
• Interpret and analyze financial statements to determine merchant stability, exposure, and overall risk profile.
• Deliver clear, professional verbal and written communication to internal teams, merchants, and external partners.
• Ensure merchants operate in full compliance with NACHA rules, guidelines, and monitoring requirements.
• Perform periodic audits on approved merchant accounts to validate ongoing compliance and detect adverse changes in risk.
• Conduct enhanced due diligence (EDD) on high-risk clients and escalate concerns when appropriate.
• Meet daily Support SLA requirements through timely review, decisioning, and documentation.
• Assist with merchant onboarding, application review, and other underwriting tasks as needed.
• Perform additional duties and special projects as assigned to support department goals.

• Minimum of 5 years of payment underwriting experience, preferably within ACH or credit card processing.
• High school diploma or equivalent.

• Bachelor’s degree or equivalent work experience.
• Experience in bankcard and/or ACH underwriting.
• Experience working in a banking environment.

• Strong working knowledge of the banking and payments industry.
• Proficiency with Microsoft applications including Access, Word, Excel, Outlook, and general online research; technologically savvy with ability to learn new systems quickly.

• Strong multitasking ability with effective prioritization skills.
• High level of integrity and dedication to customer satisfaction.
• Demonstrated passion for excellence in customer communication and service.
• Professional, patient, and friendly demeanor when interacting with merchants and internal teams.
• Excellent attention to detail, listening skills, and both written and verbal communication abilities.
• Willingness to work a flexible schedule, including overtime when necessary.
• Strong work ethic with a collaborative, team-oriented approach.
• Ability to operate effectively in a fast-paced, dynamic environment with shifting priorities.

• Competitive employer contribution to medical, dental and vision coverage
• 401k plan with employer match
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• Employee Assistance Program (EAP)
• Employer provided Calm subscription
• Employer provided mental health benefits through Teladoc
• Life, AD&D and disability insurance
• Minimum 10 Days of Vacation, 6 Paid Federal Holidays, 5 paid personal days per year
• Online discount program
• Tuition Reimbursement Program

VCI is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.

We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.

VCI is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at with the nature of your request and your contact information.

Recruitment Policy

VCI does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to VCI, either directly or indirectly, will be considered the property of VCI. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for…