Sr. Analyst, Billing

*** Can be filled in New Orleans or Shreveport*** JOB SUMMARY/PURPOSE

The Sr. Analyst, Billing will oversee end-to-end billing operations, error resolution, and meter-to-cash workflows using Oracle Customer Cloud Service (CCS). This role provides guidance to ensure accurate invoices, timely payment application, and effective collections, while managing vendor relationships and driving process improvements. The Sr. Analyst will serve as the subject matter expert for billing integrity, error correction, and revenue assurance across the meter-to-cash cycle.

• Act as the primary lead for billing, error correction, and meter-to-cash processes, guiding analysts and specialists.
• Monitor team performance, allocate tasks, and ensure compliance with SLAs and regulatory standards.

• Administer Oracle CCS for billing accuracy, metering validation, payment posting, and collections tracking.
• Oversee error correction processes for billing discrepancies, meter read issues, and misapplied payments.
• Validate invoices, rate calculations, adjustments, and billing cycles to ensure accuracy.

• Coordinate all activities from meter data validation through cash application, ensuring seamless integration across systems.
• Identify and resolve process gaps impacting revenue assurance and customer experience.

• Partner with third-party vendors supporting billing, collections, and error correction functions.
• Negotiate contracts, monitor vendor performance, and enforce compliance with company and regulatory standards.

• Partner with IT, finance, regulatory, and customer service teams to implement system enhancements and process improvements.
• Ensure adherence to company policies, regulatory requirements, and industry best practices.
• Develop and analyze KPIs for billing accuracy, error correction turnaround, and meter-to-cash efficiency.
• Recommend strategies to reduce billing errors, improve cash flow, and minimize bad debt exposure.

• Develop and analyze KPIs for billing accuracy, error correction turnaround, and meter-to-cash efficiency.
• Recommend strategies to reduce billing errors, improve cash flow, and minimize bad debt exposure.

• Participate in system upgrades, testing, and troubleshooting for billing and meter-to-cash processes.
• Drive automation initiatives to streamline workflows and improve operational efficiency.

• Bachelor’s degree in Accounting, Finance, Business Administration, related field, or related field or 4 years of directly related experience in lieu of a degree.

• 4+ years in utility billing, meter-to-cash operations, or revenue assurance.
• Experience in vendor management and contract oversight.
• Preferred:
  • Oversight experience in billing or financial operations.

• Proficiency in Oracle CCS and large-scale billing systems.
• Strong analytical, problem-solving, and process improvement skills.
• Advanced Excel and data analysis capabilities.
• Excellent communication and leadership skills.
• Preferred:
  • Familiarity with SQL or reporting tools.
  • Knowledge of utility rate structures, tariffs, and regulatory requirements

• None

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility…