Account Resolution Specialist

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As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that, in partnership with surrounding departments, provide cost‑effective financial services for the benefit of our members—the primary focus of the organization.

Our core values are what make us E.P.I.I.C.:
Empathetic, Passionate, Innovative, Integrity, and Committed.

We require our employees to be honest and have strong moral principles.

We are looking for an Account Resolution Specialist to join our Collections team. This position is located at our corporate office in Metairie and is classified as Onsite.

$23.00/hr - $29.00/hr

This position is responsible for minimizing risk and maximizing recovery of delinquent and potentially delinquent accounts for the credit union while establishing WIN‑WIN solutions, building relationships, and providing excellent member service.

• Advises leadership of cases requiring special attention.
• Documents all actions taken, including telephone conversations, payment arrangements, and correspondence, in collection package, to ensure all information is accurate and the integrity of the database is maintained.
• Ensures the security and confidentiality of private member information. Refers to Code of Ethics policy for current guidelines.
• Identifies and recommends improvement of procedures and processes involving job functions to leadership.
• May be required to attend classes and/or seminars to expand knowledge and expertise.
• Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work‑out agreements including preparation of appropriate supporting documentation and recommendations for review and approval.
• Overcomes objections and demonstrates creative thinking to come up with solutions.
• Reviews accounts for completion of due diligence and makes recommendations for charge off in accordance with credit union policy.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems with successful outcomes.
• Works diligently to meet or exceed collection goals established by management.
• Initiates and follows up on claim filings, including but not limited to damage claims and GAP claims on total losses as well as refunds on service/warranty/CAP contracts, in a timely manner to maximize recovery.
• Closely monitors deceased accounts and files estate claims timely and accurately to ensure the highest level of recovery.
• Maintains knowledge of status of all accounts in queue(s). Analyzes data and trends to keep leadership apprised of concerns.
• Ensures timely repossession, transportation, claim processing and liquidation of repossessed collateral based on authorized time frames and in accordance with established standards.
• Completes posting of fees and recoveries to all bankrupt, legal, and charged off accounts.
• Receives and reviews all bankruptcy documents to determine required action. Prepares and completes the timely filing of Proofs of Claim Reaffirmation Agreements, Motions for Relief and any necessary plan objections to ensure appropriate collection activity is taken and recovery is maximized. Completes account maintenance.
• Monitors, communicates, and manages all attorney activity.
• Prepares files for litigation. Prepares the documents and refers to leadership, as necessary. This will include all attorney accounts, charge off loans and repossession of collateral.
• Maintains a list of acceptable agencies and assigns each account accordingly. Maintain current information as required on agencies such as bonding, licensing, insurance, etc.
• Coordinates with and directs Recovery Agents, contracted with the credit union, to legally repossess collateral used to secure loans and ensure timely updates are received.
• Reviews accounts on hold for bankruptcy to ensure appropriate and timely action, if secured by personal property.
• Reviews completed repossession documents, sends Notice of Sale letter and all correspondence to sale facility.…