Casino Associate; LA

Position: Casino Associate (LA)
Location: Tallulah

About Us

Toucan Gaming is Louisiana's fastest growing video poker gaming and amusements provider. We have venues across the state that deliver exciting, high-performing gaming spaces that keep guests coming back. But the real power behind our success? The people who make it happen every day.

We know that great experiences start with great employees; the ones who bring energy, professionalism, and personality every day. As an employer, we are committed to supporting our team with the tools, training, and culture needed to thrive. Whether you are managing a location, keeping machines running smoothly, or creating a welcoming environment for our guests, you are an essential part of what makes Toucan Gaming shine.

We live by a set of core values that guide everything we do:

• Share our enthusiasm & optimism
• Constant & never-ending improvement
• Be humble & open
• Collaborate & work together for the greater good of our team
• Relax & enjoy the journey!

Collaborating with us means being part of a close-knit, fast-moving team where your contributions matter. If you are enthusiastic about gaming, hospitality, and being part of something exciting, we would love to have you on board.

Job Description:

Essential Job Responsibilities and Duties

• Maintains a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
• Promotes a positive work atmosphere including support and assistance to all Toucan Gaming and management staff.
• Perform all responsibilities in accordance with all Company standards, policies, and procedures.
• Responsible for adhering to, and keeping up with all gaming regulations, policies and procedures.
• Attend and participate in regular staff meetings with key leadership. Maintain an open line of communication with Management.
• Adhere to all appearance and uniform standards.
• Report prepared and ready for work at the assigned and scheduled time. Clock in and out accurately daily as stated in the company handbook.
• Follow and enforce all company standards, policies, and guidelines as outlined in the employee handbook and/or the Casino Policy Manual.
• Responsible for following workplace safety and operating protocols as outlined in the Casino Policy Manual.
• Responsible for outstanding customer service standards including cleanliness and housekeeping tasks.
• Give all customers prompt and courteous service. Greet each customer with appropriate company greeting such as, "Welcome, relax & enjoy."
• Record all sales promptly and accurately, as per company standards.
• Maintain daily a clean, attractive casino, inside and out, throughout all weather conditions by completing all shift duties as stated.
• Properly receive all merchandise and complete all invoices, pertaining to said merchandise in a manner to maximize inventory control.
• Brew coffee and replenish it and the fountain drink machine as needed throughout each shift.
• Reduce theft loss and shrinkage by following company policies and procedures and by practicing honesty in the workplace as outlined in the Casino Policy Manual.
• Follow all company policies regarding the sale of alcohol and tobacco products as outlined in the Casino Policy Manual.
• Responsible for timely and accurate promotions conducted in casino. Following company policy and promotions as outlined in the Casino Policy Manual.
• Complete all other casino tasks and activities as assigned by the Casino Manager in a prompt, cooperative and accurate manner.
• Responsible for completion of all necessary end-of-day paperwork and forwarding any end-of-day reports to the appropriate personnel.
• Other duties as assigned.

Skills, Education and Other Requirements

• Requires the ability to read and follow written procedures and policies as well as instructions for operating video poker machines and other equipment.
• Sufficient visual acuity to check and verify identification.
• Computer, phone, fax, copier and 10-Key calculator, Basic PC skills, specifically Microsoft Office Products.
• Basic mathematical, calculating and money counting skills.
• Ability to multitask and prioritize in a fast-paced environment is required.

Required Work Cards

• Identification that establishes the right to work in the United States.
• All Casino personnel which include, Operations Manager, Casino Manager and Casino Associates are required to possess a valid video draw poker employee permit.
• A valid state issued driver's license, identification card or U.S. Military identification card is required while working at the casino facility. Failure to maintain a valid Video Draw Poker permit or an identification card as mentioned above may result in suspension and up to termination of employment.
• Casino Associates & Managers may also be required to successfully obtain a Parish Bar/ABO card if required for the Parish they currently work. It is the responsibility of each individual to ensure that their certifications and permits are obtained and renewed on time prior to expiration according to the company policy.

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