Dual Rate-Slot Attendant

DUTIES AND RESPONSIBILITIES GENERAL REQUIREMENTS

• High school diploma required.
• One-year casino experience required, preferably in Slot operation.
• Must possess strong supervisory and leadership skills.
• Previous guest contact experience required.
• Must possess a thorough understanding of slot floor operations.
• Must have strong knowledge of the various internal written and verbal codes/abbreviations.
• Must project professionalism and possess excellent verbal and written communication skills.
• Knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
• Must possess basic math skills.
• Must be able to read, write, speak and understand English.

• Delivers FOCUS through the supervision of Slot employees to ensure the delivery of "great time, every time" to all guests.
• Manages the day-to-day operation of Slot service on assigned shift.
• Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
• Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
• Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
• Maintains security of all games, money, and employees.
• Takes advantage of opportunity to build long term relationships with customers.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
• Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business.
• Builds a rapport and coordinates daily functions with support service departments.
• Spends the majority of time interviewing, training, and selecting employees.
• Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.

• Must be able to lift up to 40 pounds.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on feet for long periods of time.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed appearance.

• Must be able to maneuver to all areas of the casino.
• Must have a sense of urgency and keep up with fast paced business practices.
• Must be able to work in stressful situations.
• Must be able to get along with co-workers and work as a team.
• Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same.
• Must be able to work any day of the week and any shift.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Total Rewards and slot tournaments.

• Able to obtain Louisiana Gaming License.
• Must be at least 21 years of age.
• Able to accurately and legibly fill out accounting forms for position.
• Must be able to obtain a Responsible Vendor Training card.
• Must have knowledge or the ability to obtain knowledge of casino rules, procedures, and regulations pertaining to Slot Operations.
• Must demonstrate the ability to add, subtract, multiply, and divide.
• Must understand safety issues associated with electrical equipment.
• Must read, write, speak, and understand English.
• Must be willing to serve customers from a variety of backgrounds.
• Must be willing to work nights, weekends, and holidays and work overtime.
• Must meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Must have the ability to communicate effectively at all levels of the organization.
• Must be able to perform any and all other duties as assigned by the Supervisor or Department Head.

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Completes hopper fills, paper fills and jackpot payouts promptly, accurately and with a high degree of personalized…