Guest Services Clerk

Join to apply for the Guest Services Clerk role at Fair Grounds Race Course & Slots

Title:

Guest Services Clerk

Requisition #: 2018

Location:

New Orleans, LA, US, 70119

Property:
Fair Grounds Race Course

Pay Range: 13.50

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

The Guest Service Clerk processes pari-mutuel wagering transactions into the totalization system using Tote and provides wagering terminals to satisfy State Racing Commission regulations, IRS regulations and Fair Grounds standards. Delivers professional service in a manner that meets and exceeds customer and company expectations.

• Processes customer wagering transactions and wagering vouchers through a totalizator terminal and certifies accurate wagering transactions as prescribed by state racing commission regulations, IRS regulations and Fair Grounds’ standards.
• Accounts for all monies, vouchers, and coupons used in performing job duties and reconciles daily cash handling activities to confirm accuracy of cash received at the beginning of shift and cash returned at end of shift.
• Ensure compliance with all operational and regulatory requirements.
• Disseminates accurate and real-time racing and wagering information to customers and escalates requests for information to superiors when needed.
• Creates and maintains a working environment conducive to positive morale, quality, creativity and teamwork.
• Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
• Anticipates and responds to a wide variety of customer needs and requests quickly and efficiently.
• Consults with customers to maintain goodwill and obtain satisfactory outcomes for wagering disputes. Escalate disputes with superiors when appropriate.
• Performs other duties as assigned.

Must be 21 years or older. Able to obtain a Racing License from the Louisiana Racing Commission.

Previous cash handling work experience. High school degree or equivalent. Pari-mutuel industry and cash handling experience are desirable but not necessary. Ability to work in a high-volume environment. Excellent verbal communication skills with strong attention to detail. Be a self-starter and work with minimum supervision. Ability to work overtime and flexible hours as required including nights, weekends and holidays. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Ability to read and write.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several variables.
• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of staff.
• Ability to write and present information to management in a reasonable manner.
• Ability to perform normal mathematical computations about the implementation of current duties.

Requires contact with gaming patrons on the gaming floor. Constant wrist motion, sit, hear and eye/hand coordination; frequently speak, read, write, stand, walk, bend and stoop; occasionally lift, carry, push and pull. Reasonable accommodation may be made for individuals with disabilities to perform essential functions. While performing duties, the employee is regularly required to sit and talk; frequently stand, walk and reach with arms and hands;

may lift at least 25 pounds. Office/casino environment; subject to outdoor temperature; exposed to bright lights and noise  work environment consists of very non-demanding surroundings with a low noise level.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate diverse approaches and viewpoints. We’re committed to diversity and mutual respect, and we foster collaboration to achieve our vision.

Nearest Major Market:
New Orleans