Sportsbook Manager; Horseshoe Lake Charles

Caesars Sports book, now a part of Caesars Entertainment, has an opening for a Sports book Manager (FT) at the Horseshoe Lake Charles Casino in Westlake, LA. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

• Effectively manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
• Act as an ambassador for the property to promote sports wagering via kiosks and mobile platforms
• Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons
• Manage all aspects of our sports betting equipment
• Demonstrate leadership and ensure operational effectiveness to maximize handle, profitability, and promotion of the brand
• Ensure all customers are welcomed by all team members, always
• Ensure betting control guidelines are adhered to within the sports book
• Foster an environment focused on customer service and compliance
• Develop skills and knowledge of the sports book team
• Plan and execute an effective staffing model, keeping in line with an approved budget
• Direct and motivate the relevant stakeholders during planning, execution, and opening
• Establish and maintain effective and professional working relationships with internal and external contacts
• Promote a positive image for the company within the industry and community
• Additional duties as assigned

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs. Must be able to write for extended periods
• Must be able to twist, bend or reach with no significant limitations
• This position may be exposed to a smoke-filled environment

Caesars Sports book is part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise. At Caesars Sports book, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service. As we continue to Blaze The Trail with our Caesars Sports book & Casino app, the expansion of our Caesars Sports book retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!

• Mid-Senior level

• Full-time

• Other

• Gambling Facilities and Casinos
• Entertainment Providers
• IT Services and IT Consulting