Admissions Specialist

Essential Functions

Under the direction of the Admissions and Enrollment Manager, the Admissions Specialist assists with recruitment, admissions, and enrollment operations. Local travel required. May involve occasional evening or weekend work.

• Process admissions applications and make admission decisions. Assess applications, records, and related materials such as high school and college transcripts.
• Contact students via phone, email, or written correspondence to complete or update pending admission applications or to resolve issues that prevent or delay registration.
• Provide guidance to prospective students on required steps to complete the admissions and enrollment process. Advise potential applicants on the enrollment process and ensure appropriate, regular, and timely follow‑up as they move through enrollment.
• Adhere to college policies and resolve student enrollment issues including, but not limited to registration holds, duplicate records, and missing/incomplete documentation.
• Follow procedures for records management. Maintain accurate and up‑to‑date records including optical scanning and storage of applications and supporting documents. Input student data into the Student Information System.
• Assist with recruitment of students. Participate in recruitment activities and events with local high schools, community partners/organizations, and other agencies; schedule and host admissions presentations, provide campus tours to groups and individuals as needed. Represent Goodwill Technical College professionally to increase community awareness.
• Keep abreast of all applicable admissions and enrollment policies and procedures.
• Complete all required training and professional development.
• Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).
• Assist with placement testing and orientation for new students.
• Assist with providing content for and promoting GTC social media accounts.
• Perform other job‑related duties as assigned.

Associate’s degree from a college or university accredited by an agency recognized by the US Department of Education with two (2) years of experience in a higher education setting; or a combination of education and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Must provide own transportation and possess valid driver’s license and maintain current vehicle registration and liability insurance.

Must be proficient in operating a computer and experienced in Microsoft Office Word, Excel, PowerPoint, Teams, and Outlook.

• Bachelor’s degree from a college or university accredited by an agency recognized by the US Department of Education.
• Two (2) or more years of related experience (recruitment, admissions counseling, academic advising or marketing).
• Experience using Student Information Systems.
• Experience in a higher education setting.

• Ability to mentally attend and visually concentrate on a significant amount of detailed work.
• Strong interpersonal skills and ability to deliver services in an environment that emphasizes customer service.
• Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences.
• Comfortable with public speaking.
• Strong organizational skills and ability to complete projects efficiently and independently.
• Excellent communication skills, verbal and written.
• Knowledge of registration process including admissions, testing, registration, advising and records.
• Knowledge of Family Education Rights and Privacy Act (FERPA).
• Skill in operating a computer and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other social media applications.
• Ability to defuse difficult, angry, or emotional situations with students.
• Ability to operate a variety of office equipment.
• Good public relations skills and ability to work with employees and the public.
• Ability to establish and maintain effective working relationships with, and among, all personnel.
• Ability to read, write and communicate clearly in English.
• Ability to function in a hectic work environment with occasional periods of high stress.

Required to sit or stand (possibly for long periods of time), walk, use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; able to lift 25 pounds.