Telephone Dispatch Operator; PRN Orleans East Hospital

Overview

Your job is more than a job. The Telephone Dispatch Operator is responsible for operations like answering internal and external incoming calls and directing them to the appropriate destination. Assists callers with outgoing and transfer calls, overhead paging, code calls and monitoring various fire alarm systems. Maintains updated resource materials and directories, on-call schedules and helps with training new telephone/dispatch employees.

Process incoming and outgoing communications courteously, while maintaining a positive and professional image:

• Answers incoming and outgoing calls using the proper customer service standards.
• Monitors, responds to all emergency alarms located and/or received in the department.
• Utilizes overhead paging for hospital business and operates all peripheral equipment.

• Processes incoming calls for hospital information basis different codes for emergencies.
• Handles calls, staff and patients/guests during an emergency situation.

• Maintains beeper list and beep personnel according to type of pager.
• Learns all of the different panels, alarms and what they are for. Notifies the appropriate personnel when an alarm triggers.
• Operates switch keys to make connections and relay calls on switchboard equipment.

• Knows and follows all Health and Safety policies.
• Identifies equipment that requires repairs and requests and follows up on repairs.
• Completes incident/accident reports according to organizational policy and maintains accurate documentation.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

• Required:
  
  High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education.
• Preferred: 6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.
• Must have effective communication skills and must be able to multi-task in a fast-paced environment.
• Must be able to handle emergency calls in a professional and calm demeanor.
• Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.