Customer Service Representative

New Orleans, LA:
Flexicrew Technical Services (FTS) is seeking a Customer Service Representative – Industrial Supplies to provide front-line support and deliver a positive customer experience in a fast-paced environment. This role requires strong communication skills, critical thinking, and a customer-first mindset. The ideal candidate is detail-oriented, organized, dependable, professional, and thrives in a team setting.

• Respond to customer inquiries via phone, email, and online portals
• Resolve product or service issues promptly and professionally
• Provide product information, including availability, pricing, and lead times
• Assist customers in identifying the correct industrial supplies for their needs
• Build and maintain strong customer relationships
• Enter and process sales orders accurately within the ERP system
• Review orders for pricing, terms, and credit approval
• Confirm order details, shipping instructions, and delivery timelines
• Coordinate with warehouse personnel to ensure timely shipment
• Manage returns and exchanges
• Assist with inventory checks and stock inquiries
• Investigate shipping discrepancies and backorders
• Follow up with customers to ensure full issue resolution
• Escalate complex issues to management as needed
• Maintain accurate documentation and customer records in accounting platforms, Excel, Google Spreadsheets, and CRM systems
• Provide feedback regarding customer trends to help improve service quality
• Meet established performance metrics, including response times and customer satisfaction scores

• High school diploma or equivalent
• Prior customer service experience preferred
• Strong verbal and written communication skills
• Basic computer proficiency and familiarity with CRM systems
• Ability to multitask and manage time effectively in a fast-paced setting
• Strong problem-solving skills and attention to detail
• Professional demeanor and team-oriented attitude

• Prolonged periods of sitting at a desk and working on a computer
• Ability to occasionally lift to 15 pounds
• Ability to communicate clearly via phone and in person

Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.