EWP Customer Service Specialist

Boise Cascade has an exciting opening for an EWP Customer Service Specialist. Please review the responsibilities and needed qualifications below and apply today! Many employers offer jobs; at Boise Cascade, we offer career opportunities. We are one of the largest manufacturers of plywood and engineered wood products in North America and are the only wholesale stocking distributor for building products that can service the entire United States.

We offer a wide range of entry‑level careers for new workers and advanced career opportunities for seasoned professionals. Our broad national footprint provides opportunities in many career fields including sales, technical design/drafting, engineering, maintenance, I/T, administrative, production, warehousing, and distribution and CDL truck driving. We welcome diverse backgrounds, views, and skills as we believe it results in stronger teams, inspired solutions, and greater agility as an organization.

Responsible for supporting a variety of sales processes and customer services. Key contact with customers, the mill and sales. The work output/results requires a high degree of accuracy, organization and customer service.

• Responds to customer needs (orders, delivery, etc.).
• Assists field sales representative, product managers and production personnel to support sales activities and customer relationships/services.
• Has accountability for customer satisfaction and supporting business objectives (to maximize profitability and customer relations).
• May initiate sales and promotion inquiries for various products/customers.
• Handles freight/trucking specialist activities.
• Works with shipping personnel to ensure timely customer deliveries.
• May develop corresponding reports and provide product/sales information to internal and external contacts, customers and team members.
• May assist in development and maintenance of new reporting systems and procedures and software applications.
• Demonstrates a commitment to the process of continuous improvement, identifies and responds actively with to the needs of all customers and is open and responsive to change.

High school diploma, or equivalent. Two (2) years college level training in business related field is preferred or equivalent work experience. Prefer more than five (5) years of experience in related job function. Must have demonstrated customer service and production scheduling experience. The successful candidate will have excellent communication, interpersonal, customer service, and organizational skills, as well as strong quantitative skills, e.g., to apply mathematical calculations/concepts involving fractions, decimals and percentages.

Proficiency in Microsoft Office (Word, Outlook, Excel), and other software is required.

Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Because our business is built on relationships, our associates are critical to our success. And we're committed to investing in them. That's why we offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well‑being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment.

We call it, Total Rewards. Here's a snapshot of what we offer:

• Medical + Prescription Drug
• Dental + Vision
• Flexible Spending Accounts (Healthcare + Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (starting at 20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance