Customer Service Representative

Regular Employee | Hourly Non-Exempt | $21.00 - 25.00

• As the Customer Service Representative for Independent Truck Upfitters (An Aebi Schmidt Brand) you will support the team with various customer service responsibilities.
• Respond promptly, accurately and professionally to customer inquiries.
• Order parts using online parts manuals, engineering prints, and photographs.
• Expedite and follow‑up on customer orders.
• Coordinate with buyer for special part purchases.
• Prepare parts sales quotes.
• Process warranty claims, set up warranty codes, and determine appropriate code for the claim.
• Deny inappropriate warranty claims.
• Locate appropriate service center and coordinate repair of truck.
• Communicate issue to Technical Engineering support for solution.
• Determine and enter vendor chargeback.
• Negotiate and reduce invoices.
• Support NHTSA recalls by sending out appropriate parts.
• Communicate warranty concerns to Manufacturing, Engineering, and Sales.
• Support monthly warranty meetings with Manufacturing to communicate top warranty issues.

• HSDiploma or GED required (bachelor’s or associate degree preferred)
• Strong customer service skills
• Good communication and organizational skills
• Proficient with MS Office applications

Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance—so you can thrive both personally and professionally.

• Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
• Financial Security: 401(k) with match, Disability, Life Insurance
• Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

At The Shyft Group, we don’t just offer benefits—we invest in your well‑being. Join us and experience the difference! Backed by 50 years of innovation and a supportive, entrepreneurial culture, we’re leading the way in electrification and proudly ranked among Fortune’s 100 Fastest Growing Companies.

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details.

E-Verify Notice U.S. Right to Work Notice.

Even if you're not ready to submit your application, we encourage you to join our Talent Community. We'll stay in touch so you can learn more about life at Shyft, the work we do, and future opportunities.