Customer Account Representative

Job Title: Customer Account Representative

Location: New Orleans, LA

Job Type: Full-time

Note: On-campus work in New Orleans, LA

We are seeking a dedicated and proactive Customer Account Representative to join our dynamic team. This role is integral to our customer success efforts, ensuring that our clients receive exceptional support and maintain a strong relationship with our brand. As a Customer Account Representative, you will be the primary point of contact for our customers, responsible for managing their accounts, addressing inquiries, and resolving any issues that may arise.

• Manage customer accounts and serve as the primary point of contact for inquiries and support.
• Address customer concerns and resolve issues in a timely and professional manner.
• Conduct regular follow-ups with customers to ensure satisfaction and maintain relationships.
• Collaborate with internal teams to provide feedback and suggest improvements based on customer interactions.
• Assist customers with account changes, billing inquiries, and product information.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.

• High school diploma or equivalent; a bachelor's degree in business or related field is a plus.
• Proven experience in customer service or account management roles.
• Strong communication skills, both verbal and written, with the ability to articulate solutions clearly.
• Excellent problem-solving skills and the ability to handle challenging situations with grace.
• Familiarity with CRM software and Microsoft Office Suite.
• Strong organizational skills, with the ability to manage multiple accounts efficiently.