Service Team Member

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Join our friendly and passionate Welcome Team in the White Peak and play a key role in delivering exceptional experiences for visitors. As part of the wider Peak District National Trust team, you’ll help us achieve our goals as a conservation charity.

Welcome & Service Team Members are the first point of contact for visitors, providing a warm welcome, helpful information, and outstanding customer service at all times.

This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. You’ll support our core team, focussing on regular weekend and bank holiday working, as well as school holiday periods, to support peak visitor times.

You’ll cover two beautiful locations:
Ilam Park and Dovedale National Nature Reserve, where you’ll work alongside a dedicated team of staff and volunteers to create memorable experiences for everyone who visits.

At Dovedale National Nature Reserve, you’ll be part of a busy, well‑organised team of Welcome & Service Team Members and volunteers. The site is vibrant and full of opportunities to engage with visitors about the stunning landscape, local landmarks, wildlife, and our conservation work in the White Peak. You’ll also sign up new members and support car park operations, including cash and card payments, following clear cash‑handling procedures from opening to close.

At Ilam Park, you’ll work alongside our volunteer team, or independently, to provide excellent customer service at the entrance, helping visitors make the most of their day. You’ll assist with car parking payments when needed and ensure the site remains welcoming and well presented.

Across both sites, there are opportunities to collaborate with our Visitor Experience team to deliver popular trails and seasonal events. You may also support other National Trust locations in the Peak District when required.

• You’ll provide a warm, informative, and helpful welcome to all visitors, making sure everyone feels valued from the moment they arrive. You’ll engage people with stories about the landscape, wildlife, and the conservation work taking place.
• You’ll play an active part in growing support for the National Trust by talking to visitors about membership and signing up new members.
• You’ll support car park operations and handle payments securely to keep things running smoothly.
• You’ll help ensure presentation and cleanliness remain excellent, including looking after the toilet facilities.
• You’ll assist with events and activities that enhance the visitor experience and help make each visit memorable.

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

to find out…