Customer Service Specialist

Overview

Swift7 Consultants is a growing consulting and operations support firm committed to delivering efficiency, reliability, and excellence across logistics and business services. We value structure, accountability, and teamwork, and we provide a professional environment where individuals can develop valuable skills and grow alongside a forward-thinking organization.

We are currently seeking a Customer Service Specialist to join our New Orleans team. This role is ideal for a detail-oriented and service-driven professional who thrives in a client-focused environment. The Customer Service Specialist will serve as a key point of contact, ensuring exceptional experiences through clear communication, problem-solving, and consistent support.

• Serve as a primary contact for client inquiries via phone, email, and internal systems
• Provide accurate information and timely resolutions to customer requests
• Maintain detailed and organized records of interactions and service activities
• Collaborate with internal departments to ensure seamless service delivery
• Identify opportunities to improve customer satisfaction and service processes
• Uphold company standards for professionalism, confidentiality, and quality

• Strong verbal and written communication skills
• Professional demeanor with a customer-focused mindset
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Strong problem-solving and organizational abilities
• Proficiency with basic computer systems and internal platforms
• Ability to work independently and as part of a team

• Competitive salary package ($48,000 – $52,000 annually)
• Clear growth opportunities and internal career advancement
• Ongoing training and professional development
• Supportive and collaborative work environment
• Stable, full-time position with long-term potential