Call Center Representative

Job Description

The Call Center Representative provides support to customers via phone, email, or chat, helping resolve inquiries efficiently and professionally. Ideal for someone who enjoys helping people and working in a structured environment.

• Answer incoming customer calls and messages
• Provide accurate information and resolve issues
• Document customer interactions in the system
• Follow scripts and guidelines to maintain quality service
• Escalate complex issues to supervisors when needed
• Meet performance metrics such as call time and satisfaction
• Assist with outbound follow-ups as necessary

• Strong verbal communication skills
• Patience, empathy, and problem-solving skills
• Ability to work in a fast-paced environment
• Basic computer and typing skills

• Competitive salary range ($52,000–$56,000 per year).
• Opportunities for professional growth and advancement within the agency.
• Supportive environment that values creativity, innovation, and continuous development.
• Collaborative culture with exposure to diverse branding projects.
• Full-time position with structured training and ongoing mentorship.