Call Representative

Join to apply for the Applicant Call Representative role at Premier Disability Services, LLC

$14.50/hr - $18.00/hr

Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.

The role assists claimants with completing the Social Security Disability application by asking a series of personal questions to obtain necessary information about their disability and eligibility for benefits. Calls typically last 30‑45 minutes, and the Applicant Call Representative must demonstrate patience, empathy and accuracy to ensure the application is completed fully and correctly.

The range is $14.50 - $18.00 per hour, with the opportunity to earn a performance‑based bonus up to $750/month.

Non‑MN locations pay $14.50/hr.

Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas

Full‑Time. This is an hourly, non‑exempt position.

Monday through Friday 8:00 am – 6:00 pm CST

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process – website, internal, and order management tools.
• Demonstrates empathy, compassion, and patience.
• Maintains confidentiality of sensitive information.
• Meets productivity and quality goals.
• Uses call‑management software to answer calls, adhering to the specified schedule and breaks.

• Previous experience in a call center environment.
• Customer‑service oriented with demonstrated empathy.
• Excellent written and verbal communication skills.
• Patient and inclined to help others.
• Detail‑oriented and organized.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• Fluent in English;
  Spanish language skills are a plus.

Our benefits package supports your health and well‑being, including medical, dental, and vision coverage; flexible spending accounts for medical and dependent care; short‑term and long‑term disability insurance; life and AD&D insurance; a 401(k) retirement savings plan with company match; paid time off; paid holidays; commuter benefits; and access to an Employee Assistance Program and well‑being coaching services. Voluntary benefits such as home, auto, and pet insurance and discounted legal and financial services are also available.