Customer Engagement Specialist II

Overview

The Customer Engagement Specialist II is a member of the team responsible for the forward‑-facing operations of the division of Campus Services and serves as the first point of contact for students, faculty, staff, parents, alumni and vendors. The Customer Engagement Specialist II handles computer, telephone and in‑person inquiries related to parking, Splash Cards and Splash Card declining balance accounts, meal plans, and facilities repair requests.

This position is also responsible for handling sales of RTA passes, meal plans, adding funds to Splash Card accounts, selling parking permits, taking citation payments, and balancing receipts. Answers questions or inquiries related to shuttles and transportation, mail services, bookstores, technology computer store, facilities and provides general information about Campus Services and the university. Works independently and may step into other roles in Campus Services as the need arises, e.g. assist at mail services front desk, assist with Grad Fest or New Student Orientation.

• Effective command of the English language; excellent verbal and written communication skills, as well as strong public speaking and presentation skills
• Excellent customer service skills and ability to work in a fast‑paced environment
• Expansive knowledge base of the university's  system and facilities management system, as well as knowledge of the uptown campus parking system and dining/meal plan systems
• Knowledge of other Campus Services departments
• Excellent interpersonal skills; ability to effectively manage and facilitate work with diverse individuals and organizations; ability to establish and maintain collaborative working relationships with both internal and external colleagues
• Ability to work both independently and as part of a professional decision‑making team
• Ability to make decisions and resolve problems
• Ability to remain calm and poised during an emergency
• Ability to be highly organized and manage multiple tasks at one time
• Proficient in Microsoft Office
• Ability to learn and adapt quickly to new technology and software
• Ability to sit and stand in one location for long periods of time, including constantly changing from a sitting to a standing position and vice versa
• Ability to work a flexible schedule that includes evening and weekend hours regularly

• High school diploma or equivalent
• 4–5 years of customer service experience

• Knowledge of Tulane systems
• Customer service experience in higher education

This position is classified as "non‑exempt, hourly" and is assigned to pay grade 23. Tulane offers a variety of options to enhance your health and well‑being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay. See our Candidate Resources to learn more about our hiring process and what to expect.

This position will close on the date it is filled.

Please note:

Depending on your role and the department in which you work, you may be expected to adhere to COVID‑19 requirements, such as vaccinations and booster shots.

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Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504‑865‑4748 or by email at hr.