Analyst, Business, Data Analyst

Primary

Location:

Louisiana-New Orleans Louisiana :
New Orleans
Job Function
:
Professional
FLSA Status
:
Professional
Relocation Option
:
No Relocation Offered
Union description/code
: NON BARGAINING UNIT
Number of Openings
: 1
Travel Percentage
:
Up to 25%

The analyst is responsible for analyzing and optimizing the sales and billing performance of the products and services. This role focuses on collecting and interpreting sales and billing data, identifying opportunities for process improvements, creating presentations and ensuring the products and services comply with all relevant regulations and industry standards.

The analyst provides analytical support, assisting with sales and billing reporting, modeling and business case development, presentations, and controls, as well as highlighting key issues and identifying items that may impact profitability.

• Gather and analyze data from various sources, such as accounting and finance, operational metrics, and regulatory reports.
• Employ strong analytical skills to manipulate large, unstructured datasets to support ad hoc analysis and various presentations.
• Identify trends, anomalies, and opportunities for operational improvements.

• Evaluate the efficiency and effectiveness of the sales and billing processes supporting the utility's products and services.
• Collaborate with cross-functional teams to identify and implement process improvements that enhance product performance, customer experience, and regulatory compliance.
• Provide recommendations on resource optimization to ensure efficient and cost-effective product delivery.

• Monitor the operational performance of the utility's products and services to ensure compliance with relevant regulations, industry standards, and internal policies.
• Identify and address any operational issues that may impact regulatory compliance.

• Develop and maintain sales and billing performance dashboards and reports for the product management team and other stakeholders.
• Provide insights and recommendations based on the analysis of data.

• Work closely with the product team, billing, marketing, sales, and operating company customer service teams to provide data-driven insights and support product-related initiatives.
• Communicate findings and recommendations and create presentations effectively to various stakeholders, including senior management.

Bachelor's Degree in a technical or business-related field or equivalent work experience.

• Analyst II: 2-4 years
• Analyst III: 4-6 years
• Analyst Sr: 6+ years

• Strong data collection, analysis, and interpretation skills, with the ability to derive meaningful insights from complex datasets.
• Proficiency in using data analysis tools and software, such as Excel, SQL, and Power BI.

• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights.
• Conceptual knowledge of theories, practices, and procedures within a discipline.
• Application of general business knowledge developed through education or experience.

• Experience with utility products or programs.
• Experience with or strong eagerness to learn/adopt Agile ways of working.

• Team-oriented and flexible with proven track record in collaborating with multiple stakeholders and driving results, especially via influence management.

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Intellectual curiosity and creativity.

Collaborative mindset and the ability to work effectively in a cross-functional team. Must be self-motivated, have high integrity and credibility, and be able to work independently. Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams.

• Exchanges straightforward information; asks questions and checks for understanding.
• Ability to communicate effectively in both digital and…