Asian Marketing Executive Casino Host, Bilingual; Caesars Orleans

Overview

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Asian Marketing Executive Casino Host's primary role is to manage all aspects of strategic relationships with a designated group of 900-1,200 VIP players, overseeing account development, relationship building, and on-property service. This role focuses on creating lasting, growth-oriented relationships with each customer through a combination of in-person engagement and proactive phone outreach. You will serve as the first point of contact for the property's most valued guests—demonstrating exceptional motivation to serve and a unique balance of warmth, professionalism, and hospitality.

An intuitive and creative problem-solver, you will strive to delight guests, demonstrate a commitment to proactive service recovery, and show strong social awareness in every interaction. The ideal candidate is resilient, tenacious, and passionate about providing exceptional service in a guest-facing role, while also being capable of cultivating meaningful relationships over the phone. To excel in this role, candidates should possess a strong sense of personal ambition and the ability to engage both customers and fellow team members in taking purposeful action.

• Responsible for generating casino revenue through the development of VIP accounts while maximizing existing revenue streams by leveraging active databases and implementing creative marketing programs.
• Builds loyalty among valued VIP customers by developing strong relationships through effective marketing strategies and upscale sales techniques.
• Maintains relationships with VIP guests through personal contact—both by phone and in person—with the goal of maximizing gaming revenue as set by the management team.
• Utilizes available transportation resources, including a 30-seat jet, corporate jet, and direct mail, to actively recruit VIP players.
• Spends a significant amount of time in guest-facing settings, including participation in special events and social functions.
• Anticipates, responds to, and consistently meets or exceeds guest needs, including transportation and accommodation arrangements.
• Coordinates with the VIP Hospitality team as needed to ensure successful execution of pre-trip itineraries while leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to deliver seamless, high-end service.
• Establishes, coordinates, and leads VIP events both on and off property.
• Handles challenging guests and situations calmly, professionally, and with sound judgment.
• Fully empowered with appropriate comping authority.
• Complies fully with all applicable rules, regulations, laws, and company policies, conducting oneself with the highest levels of integrity and honesty.
• Responds to and consistently meets the needs of internal partners and stakeholders.
• Supports and cultivates new ideas and methods to enhance business solutions.
• Identifies opportunities to increase efficiencies and improve products or services.
• Clearly communicates programs and services, seeks support from relevant parties, and keeps them informed of changes that may impact the business.
• Tracks existing products/services and monitors progress on new initiatives.
• Stays current with industry developments, market trends, and all on-property and competitor events.
• Develops skills to effectively manage increasingly complex responsibilities.
• Complies with and upholds all company expectations, including the Code of Commitment, policies, procedures, industry regulations, department goals, and overall business strategy.
• Consistently provides accurate, timely, and courteous information,…