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Resident Liaison Officer
Job in
Epping Forest, Loughton, Essex County, WV16, England, UK
Listed on 2026-02-02
Listing for:
ITS Property Maintenance
Full Time
position Listed on 2026-02-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Resident Liaison Officer (RLO)
£33,000 - £40,000 per annum, permanent role based in Epping, Essex.
Key Responsibilities- Act as the primary point of contact for residents during kitchen and bathroom refurbishment works.
- Provide clear communication on programmes, access arrangements and timescales.
- Carry out pre‑works visits, resident briefings and home consultations.
- Support access arrangements for subcontractors and site teams.
- Manage resident queries, concerns and complaints professionally.
- Work with vulnerable residents to ensure needs are identified and supported.
- Liaise closely with the Site Manager,
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