Head of Member Services

CIMSPA is the professional body for the UK’s sport and physical activity sector. We’re leading the work to professionalise the sector and support a skilled, credible and high‑performing workforce.

We’re looking for a commercially minded, results‑driven leader to take on the role of Head of Member Services which is a critical position at the heart of our growth and impact strategy.

You’ll lead our membership, accreditation and customer success functions, driving ambitious income, conversion and retention targets while ensuring every member receives an outstanding experience. You’ll oversee a team delivering at pace and to high standards, using data and insight to optimise performance, strengthen engagement and enhance value for members.

As part of CIMSPA’s Strategic Delivery Group, you’ll also help shape and deliver the organisation’s strategic goals – working collaboratively across departments to ensure alignment, efficiency and impact.

We’re looking for someone who thrives in a target‑driven environment and can balance commercial focus with operational excellence. You’ll bring strong leadership, financial and CRM skills (ideally Dynamics 365), and a proven record of delivering growth in a membership or other customer‑facing organisation.

This is a role for someone who wants to make a tangible difference by leading a team that supports professionals across the UK to gain recognition, grow their careers and contribute to a healthier, more active nation.

• A proven track record of hitting or exceeding income and performance targets.
• Expertise in membership, accreditation or customer success operations.
• Excellent leadership and performance management skills.
• Confidence with data, reporting and CRM systems (Dynamics 365 preferred).
• A collaborative, accountable and outcome‑focused approach.
• Experience with in a professional body, awarding organisation, subscription service provider or the sport and physical activity sector is desirable.

If you’re a confident leader who embraces accountability, thrives on achieving results and is motivated by purpose as well as performance, we’d love to hear from you.

To apply please submit a CV and respond to the application questions.

Please note that applicants who do not complete these questions will not be considered.

Salary: £55,000 - £62,000 per annum

Closing date: 9am on Monday 2nd February 2026.

Interviews to be held in Loughborough:
Tuesday 24th February 2026.

Please note that if you are successful in being shortlisted, you will be invited to attend an assessment day in Loughborough and you will need to be available to attend the entire day.