Director, Vectare

Director of Vectare

The Director of Vectare will be responsible for the leadership, performance, and strategic direction of the Vectare business. This pivotal role oversees the running of the business, ensuring that all client‑facing and operational functions work seamlessly together to deliver exceptional service, operational excellence, and sustainable growth.

As a member of the senior leadership team, the Director will drive commercial performance, strengthen client relationships, and ensure that the organisation consistently delivers to the highest standards of quality, compliance, and efficiency. This role requires a strategic thinker with strong commercial acumen, outstanding leadership capability, and a deep understanding of service delivery within a fast‑paced, customer‑centric environment.

• Leadership & Strategy
  • Provide clear strategic direction and leadership across all UK functions, including Account Management, Customer Service, Network Planning, and Operations
  • Line manage and develop team leads, setting clear objectives and fostering collaboration between teams
  • Contribute to the organisation's overall business strategy, translating high‑level goals into operational and commercial plans
  • Champion a culture of accountability, innovation, and continuous improvement across all departments
• Commercial & Client Success
  • Take overall accountability for client satisfaction, retention, and growth across the business
  • Oversee the delivery of exceptional client experiences, ensuring alignment between operational performance and strategic client goals
  • Support and guide the Account Management function in identifying, developing, and securing upsell and cross‑sell opportunities
  • Ensure commercial targets are met, with effective forecasting, budgeting, and reporting to senior leadership
• Operational Excellence
  • Drive consistency and efficiency across all operational processes, ensuring smooth service delivery and adherence to agreed KPIs
  • Oversee client mobilisation and service rollouts, ensuring that transitions are seamless, timely, and well‑coordinated across teams
  • Ensure compliance with internal policies, client contracts, and industry standards, while maintaining a strong focus on quality assurance and safety
• Product Functionality (TBD)
  • Define and execute product strategy and roadmap
  • Collaborate business‑wide to deliver an optimal user experience
  • Understand and analyse the competitive landscape, as well as market trends in education to deliver outcomes and drive value
  • Manage stakeholder communication, including executive updates and board reporting
  • Prepare documentation, such as specifications, to ensure feature development
• People & Culture
  • Lead by example to promote Vectare's values, ensuring a motivated, engaged, and high‑performing workforce
  • Support the team leads in developing team capability, succession planning, and professional growth
  • Build a collaborative environment that connects departments, reduces silos, and encourages open communication.
• Performance & Continuous Improvement
  • Identify and deliver initiatives that enhance productivity, reduce costs, and improve customer outcomes
  • Leverage data and insights from both operational and client teams to inform decision‑making and drive business improvement
  • Produce regular performance reports for the Executive Team, providing insights, risks, and recommendations

The post holder will be part of an on‑call rota during the academic term to respond to urgent issues as they arise. They will act as a point of escalation for colleagues, ensuring that matters are managed promptly and effectively, and that appropriate action is taken to minimise disruption to students, staff, and operations. It is also expected, in the case of serious problems, that the post holder responds outside of their on‑call rota pattern.

• Proven experience in a senior operational or client services leadership role, ideally within a service‑led or transport‑related industry
• Strong commercial acumen, with experience managing budgets, delivering growth, and improving profitability
• Track record of leading multi‑functional teams and developing senior managers
• Excellent communication…