Bids, Tenders & Quality Assurance Lead

Overview

Position Title: Bids, Tenders & Quality Assurance Lead

Location: Loughborough, hybrid option available

Hours of duty: 20 hours between Monday – Friday; times and days negotiable

Salary: £21.00 per hour, £21,900.06 per annum

Contract: 6 months temporary with possible extension

Application: To apply for this role please send a CV and cover letter to charlotte.smith@ Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.

Bids, Tenders & Quality Assurance Lead combines business growth responsibilities with technical support and quality assurance functions.

The role involves identifying and securing new business opportunities, managing stakeholder relationships, and ensuring high-quality service delivery.

This position requires a strategic thinker with strong interpersonal skills, technical aptitude, and a proactive mindset.

• 1. Business Development & Stakeholder Relationship Management
• Bid writing and management with Senior Leadership Team (SLT), ensuring timely submission of bids within strict deadlines
• Prepare and present compelling proposals, quotations, and contracts.
• Research market trends, stakeholder needs, and competitor activity to identify new business opportunities including reviewing tender portals for new bid opportunities.
• Work with SLT to develop and implement strategic business development plans.
• Build and maintain relationships with prospective and existing stakeholders.

• 2. Quality Assurance Support
• Ensure that stakeholder deliverables meet quality and compliance standards including defined Quality Assurance Standards such as Trusted Charity, Social Value UK, ISO
  9001.
• Collaborate with internal teams to address service issues and stakeholder feedback.
• Support the development and implementation of quality control processes.
• Monitor stakeholder satisfaction and support service delivery audits or assessments working with commissioners in line with external expectations and social value.
• Recommend improvements to enhance service quality and consistency.

• 3. General IT Support
• Liaise with our external IT support to:
• Help ensure compliance with data protection and cybersecurity standards.
• Maintain documentation of IT procedures, logs, and inventory.
• Troubleshoot and resolve issues across Windows and CRM systems.
• Provide onsite and remote technical support to staff.
• Manage user accounts and permissions (Microsoft 365, etc.).
• Install, configure, and maintain hardware (PCs, laptops, mobile devices, printers).
• Support employees in adopting AI tools into daily workflows.
• Maintain user documentation and training materials for AI systems.

• To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
• Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
• Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Disclosure and Barring Service Check.
• To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
• All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

• Develop team spirit and co-operative working across all teams, internal and external.
• To engage in regular supervision and reflective practice.

Bachelor’s degree (or equivalent experience) in a relevant area

Minimum of 2 years’ experience in:

Bid writing and tender development and

Business development or income generation in a third-sector or public sector environment

IT and Digital Skills

o Strong proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint, etc.)

o Experience supporting or training staff in digital tools

• Knowledge of GDPR, data protection legislation, and cyber security protocols